Delay in UPI Payment request

Hi @Shawnpinto I am facing delay in UPI payment request from third party/merchants. It is taking around 45 sec to get the payment notification on app. Which is not acceptable. As the request getting timed out on payment page sometimes. Kindly look into it.

@niranjan_kumar You’re right, It shouldn’t take this long.
Is this happening for all your payment requests or was it a 1-time occurrence?

@Shawnpinto It is happening intermittently

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Merchant’s payment gateway gives 5 min to accept collect request in your UPI app. You should open the app after the timer is started on merchant’s site. You will find that collect request on your homepage even if you don’t get a notification in notification bar. Some UPI apps send an SMS too if you have any collect request on your UPI ID.