Debit Card Expired – Unable to Block or Renew Manually Inbox

Help Bugs
1

Dear Customer Support Team,

I noticed that my debit card appears to have expired and has not been automatically renewed.

When I tried to renew or manage the card manually, I was unable to block the existing card. The system displays an “Internal Server Error” whenever I attempt to block it.

Could you please look into this issue and help me with the following?

  1. Confirm the status of my existing debit card and why it was not automatically renewed.

  2. Resolve the technical issue preventing me from blocking the card.

  3. Guide me through the process of renewing or replacing the expired debit card.

I would appreciate your assistance in resolving this issue as soon as possible.

2

This issue is already escalated with the Bank and by end of this month, you will get an update on the card renewal. Do not worry.