Credit Card Application Stuck on Company Email Page – Need Backend Reset

Help
1

Hi Team,

My credit card application is completely locked on the company email verification page. The “Back” button is disabled, so I cannot modify my inputs.

I do not have a corporate email ID and need to change my employment status to “Self-Employed” to proceed via CIBIL/Bank Statements instead of an ITR. I have already tried force-closing, offloading, and reinstalling the app on my iPhone, but the screen remains stuck.

Could a community manager please reset my credit card journey pipeline from the backend?

Thanks!

2

Thanks for your interest in the card. Onboarding journey can’t be reset by us directly and it requires bank approval. Please DM your details to @Salini_Chatterjee and she will assess the feasibility. Allow her 3 to 4 working days to get back after checking with the bank.

3

Hi @Appu1 please share your registered number with me over the DM I will check and let you know.