Biometrics not working

Bug hunters
1

I have enabled the biometrics in app but still i am not able to use fingerprint to login into the app. Everytime it asks for mpin to be entered.

1 Like
2

Disable and enable it again

3

It will not work. It’s been more than three months I faced this issue, tried everything but issue still persist.

2 Likes
4

Sometimes or everytimes ?

5

Everytime

2 Likes
6

@Spaceman @Shawnpinto

7

Hi! To find out what I can do, say @spaceman display help.

8

@here This issue must be device specific.
What’s everyone’s phone model here? :iphone:

1 Like
9

Hi Saurabh, can I get your device details and your phone number to debug this?

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10

Nothing phone 1

2 Likes
11

Same with me. It was working fine when the feature was rolled out. But then all of the sudden it stopped working.

1 Like
12

Hi @PankitChheda, shared the details over DM

1 Like
13

Do we have any updates on this?

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14

Any updates

15

Hi Saurabh, did you get any updates?

1 Like
16

Nothing yet

17

Hey @Gurumoorthy_M We need more time to look into this.

3 Likes
18

@saurabh.s @Gurumoorthy_M Could you clear the app storage data and login once?
Let us know if it worked.

2 Likes
19

Yeah, it’s working now🥳 Thanks @Shawnpinto

2 Likes
20

It is working for me as well after clearing the app storage and logging in again.

3 Likes