Jupiter teams came back after weekend with of full energy 
1 Like
So we noticed that whenever a user adds one more biometric to their device, the signature changes, and hence biometric stops working.
A temporary fix is to clear app storage. We’re finding a permanent solution for this.
Glad to know that biometrics started appearing again 
1 Like
I understand that resolving complex problems can take time and effort. However, @Shawnpinto do you have any information on when we can expect a permanent solution for this issue?
1 Like
Saurabh, this one will be tricky. I faced a similar issue with the Citi Mobile app and it took them about 2 months to tell me that they need another few months to find a permanent fix. Well, then I stopped following up as I switched jobs and my new organization had a relationship with HDFC and I had to close my Citi account.
@saurabh.s We do not have an ETA on this yet 
Just wondering if the biometrics got reset again.
Did you add more biometric signatures by any chance? If yes, how come it’s on a regular basis?
1 Like
Yes, the biometrics were reset again. I added a new biometric signature just to check if the issue get a permanent fix or not.
4 Likes
I believe the biometric issue has been resolved in the latest update (2.0.20). I attempted to add more biometrics and but now it’s functioning properly without any interruptions.
2 Likes
I received a new update today, and based on the app description, it appears to focus on improving biometrics. It is great news to hear that the issue has been resolved. 
1 Like
This topic was automatically closed 24 hours after the last reply. New replies are no longer allowed.