Unable to refresh Credit Score

I am unable to refresh my credit score. It is giving me an option for Refresh Available.but when I click on refresh now then it processes the request but again shows the same refresh now Tab and display the old score. Kindly fix the issue

@Christo_Francis - Please assist.

Hi Ramkrishna,

I apologize for the inconvenience caused. I have sent you a direct message requesting a few details so I can look into this further. Please share those with me, and I assure you that I will personally oversee your case to help get this resolved.

I have shared my email and mobile number to you directly

Thanks

Issue still not resolved.. what is the problem

@Christo_Francis - Can you please reach out to Ramkrishna at the earliest?

Sure Rohit,

@RS.NAGARSEKAR This is a temporary issue on CIBIL’s side. We are already in touch with them and working to get it resolved at the earliest