OTP and IMP emails are sent on WRONG email id

Feedback & Ideas
1

Hi,

My regd and verified email id with jupiter is abc@gmail.com but all my OTP’s and imp emails are getting delivered on email id xyz@gmail.com

The new email id abc@gmail.com was updated in the account last year and also i received confirmation from CSB bank that email id is updated but recently when i randomly checked old email id xyz@gmail.com i was shocked to see that from last 9 months, all the transaction OTP’s and other important communication regarding downgrade etc are being still delivered on old email id

Not sure how to fix this issue…sent a mail to customer care but did not receive any ticket number

Anyone who can help me

Thanks

Nitin

2

Please send us the confirmation you received from the bank on the change of email address as well as your ticket number. Kindly DM the details to @sumit.kumar and allow him 48 hours to check and circle back.