Hi i recently created a jupiter account fpr my boyfriend and we entered only the surname of mother in the mothers maiden name option . Please provide an option to edit to complete the e-kyc
Hello, @kabanee_Rajeev welcome to the community
I’m uncertain if there is an available option within the app for this particular task. However, I recommend reaching out to support by sending an email to email@example.com or by calling helpline at 08655055086 (available 9am - 9pm) for assistance.
Hai @kabanee_Rajeev Welcome to the community. I don’t think it’s a major issue, if you have entered the father’s name correctly, the account could be created successfully. The communication address on the app is going to be the same as aadhaar.
If you have not completed the e-kyc, and still you are uncertain whether to proceed further, I suggest emailing your issue to firstname.lastname@example.org or by contacting customer care at 08655055086 (available from 9 am to 9 pm).
Edit: @saurabh.s I completely missed your post, Thanks for the timely assistance and sorry for repeating the same support mail and customer care number