I’m an existing federal bank customer…today opened this “Jupiter” account…
Just gone through all the features…it didn’t took more than 5 minutes to realise that …
" it can’t be a primary bank account for anyone"…
Can’t activate Debit card
Can’t add UPI
Chat support just throws copy/Paste shit
App is Dead Slow ,Now where near to a bank grade app.
My suggestion is to add " Something went wrong" as your Tagline…
I have heard lot of negative Reviews especially about your Refund process…can’t risk money here…where as regular banks ,we can atleast reach out to a human through branch…
Maybe you are correct. But during the initial days, Jupiter was pretty smooth and I faced no transactional issues, except international payments. But these issues were simply not present before. Started hearing about them over the period of this week only.
Currently, I am not using Jupiter but these look like really major issues.
There’s a reason, Jupiter is giving early access to community member and the app is not available to everyone as of now. This means the app is in development and things are getting sorted out to make perfect product.
Joining an early access or beta launch is always voluntary, and nobody is asking you to do so.
So don’t be rude to the developers with your shit words. If you want a perfect product, you can wait till Jupiter releases the final product. And, if you join beta access, you are bound to face issues, and you have to report those to the team so that they get sorted out.
Guys- I request to maintain peace and not get in using any foul language in this forum. We are all professionals. Feedback well taken. We acknowledged the problem, Fixed it yesterday and working to ensure that it doesn’t arise. Hope that’s fine.
Your hearsay on refund process were not accurate. 1-2 customers always make more noise without understanding where is the root cause. Merchants had not refunded money but customers don’t understand that we don’t have access to anyone’s money. Money is being reflected in to customer account when we have sight of refunds. Hope that clarifies