Loan not credited to account

I have completed the kyc and when I tried to get the loan amount disbursed to my account.it failed 2 times but the third time it went on for ever it is still in progress.we use mobile loan apps for urgent fund needs it’s been 2 days no support from jupiter team mailed them opened ticket tried calling no use.please help The loan credit is in progress forever.cant cancel or create a new request aswell

Can you please share your ticket number with @Nikita_Saha ? She will assist.