Score reduced by 70 cibil points to to wring reporting.
Email has been received as ack, but how long does it take to restore, how do I know more about the process and issues?
Help If anyone has been through this..
Email received as acknowledgement -
Dear Customer,
We deeply regret to inform you that due to a technical glitch, certain information as to overdue amount pertaining to your account have been incorrectly reported to multiple credit bureaus, i.e., CIBIL, Experian, Equifax, and CRIF High Mark.
Upon detection of the issue, we have conducted a quick and detailed review of the affected records and are initiating corrective measures by uploading the correct data on immediate basis with the credit bureaus who will in turn update their records as per the bureau operational process and timelines. We confirm that the discrepancy was caused solely due to a technical error at our end and does not reflect your actual account status.
We deeply regret any inconvenience caused to you in this respect. Maintaining and reporting accurate account transaction information and ensuring compliance with applicable regulatory guidelines remains our highest priority.
Regards,
Edge CSB Bank credit card support