Hi Saurabh, can I get your device details and your phone number to debug this?
Nothing phone 1
Same with me. It was working fine when the feature was rolled out. But then all of the sudden it stopped working.
Hi @PankitChheda, shared the details over DM
Do we have any updates on this?
Hi Saurabh, did you get any updates?
Hey @Gurumoorthy_M We need more time to look into this.
Yeah, it’s working now🥳 Thanks @Shawnpinto
It is working for me as well after clearing the app storage and logging in again.
Jupiter teams came back after weekend with of full energy
So we noticed that whenever a user adds one more biometric to their device, the signature changes, and hence biometric stops working.
A temporary fix is to clear app storage. We’re finding a permanent solution for this.
Glad to know that biometrics started appearing again
I understand that resolving complex problems can take time and effort. However, @Shawnpinto do you have any information on when we can expect a permanent solution for this issue?
Saurabh, this one will be tricky. I faced a similar issue with the Citi Mobile app and it took them about 2 months to tell me that they need another few months to find a permanent fix. Well, then I stopped following up as I switched jobs and my new organization had a relationship with HDFC and I had to close my Citi account.
@saurabh.s We do not have an ETA on this yet
Just wondering if the biometrics got reset again.
Did you add more biometric signatures by any chance? If yes, how come it’s on a regular basis?
Yes, the biometrics were reset again. I added a new biometric signature just to check if the issue get a permanent fix or not.
I believe the biometric issue has been resolved in the latest update (2.0.20). I attempted to add more biometrics and but now it’s functioning properly without any interruptions.