my account is frozen due to kyc pending, I did the kyc on 7th July and on 8th July i received confirmation saying my ekyc is done and I can use the account. but when I open the app it says the account is still frozen complete ekyc. when I tried to redo the ekyc through the app but when I click the ekyc button i m receiving the message that my kyc is successful and use the account. i even received the confirmation mail on 8th. but still the account is frozen. I also tried the ekyc through sms, there also I got the confirmation saying kyc done u can use the account. I can not take the sc of Jupiter account as it is restricted for screenshot.
Hi @asim_faruqi I understand you are facing issues with the KYC. Our team will surely assist you. Please share me the ticket ID via DM so I can help you.
Additionally, please note that screenshot is restricted on the app due to security reasons just like any other Banking app.
Sir, I don’t have ticket no, as there is none generated. In chat they only connected to bot, and when called it is only going to ivf auto answer system. No reply to the mail also for 8 days as u can see the attached sc. Atleast unable understand where the issue is . Repeatedly getting kyc done u can use the account.
DM your details to @Neha_Kanwal.