Hi Jupiter Team,
I am unable to log in to the app and the phone helpline is not connecting me to a human agent, so I am hoping to get this resolved here.
Here is exactly what is happening:
Inserted my Aadhaar-linked mobile number to sign in.
Received a prompt saying I have a different account with this number and to log into the existing account.
When I go to the login page, I just get a persistent error message and cannot proceed.
It looks like my number is tied to an incomplete profile in your backend system. Could an admin please help clear or delete this stuck profile so I can complete a fresh sign-in?
Thank you.