Imagine being known as just “a great engineer” or “an efficient manager” all your life, by every single person in the world. You’re more than just what you do for a job, no?
Some of us are known for our friendliness.
Some of us are known for being hustlers.
Some of us are known for our humour.
So, why should Jupiter just be “a modern bank for modern people”?
That’s just us doing a good job.
Tell us what you feel Jupiter should be known for.
After all, you are the Community, and you know us best.
Type in all your answers here!
I think Jupiter brand should be known for being “customer centric” and “transparent”
I believe Jupiter should be known as a brand that helps people get control & comfort with their money.
Managing one’s money is hard, complicated and tedious and often we’re left to do it by ourselves. Jupiter can be the “enabler” that does the heavy lifting on our behalf and gives us back control.
Sort of life a helpful friend or family member that’s always there for you when you stuck with your money.
Ease, transparency and fully digital.
Jupiter should be known for its user experience and customer support.
IMHO Jupiter should be known for its trust, transparency, and ease of usage.
- digital-first and all the features that you need.
- Upfront pricing and no hidden charges.
- Profitability of the company and income sources
“Personal finance buddy”
As I probably must have shared the idea earlier, it’s more easy to trust a friend with your secrets, weaknesses and also seek advice when in trouble, idea is to have a digital banking partner who says " Come to me with your banking troubles, I will fix all your problems, like an old friend would promise to do"
Friend/Buddy= Trust + transparency + problem solver + cheerleader + critique + goto person in crisis + life long relationship
A trusted technology community for money management advice for everyone - beginners to experienced folks.
Jupiter should be known for being User Centric as its agenda of Co-Creation.
As they say, for the people, by the people, of the people
A place where I dont have to go to the branch for address change.
A place where I dont need to call the service centre and stand in line for 30 mins just to block my card.
A place where my statement looks simple.
A place where I dont feel like cheated with the hidden fee.
A place where I can apply for a loan and they give it instantly (and tell me upfront foreclose fee - cause telling later is definitely not good)
A place where if I wont panic because I kept money there knowing that it would be safe.
A place where I wont be sold ULIPs but genuine advice will come for money.
A place where they dont send me 10 emails daily.
A place where they dont send me 3 calls saying buy a credit card.
Is this too much to ask?
This is a very genuine ask and bare minimum expectations
Add a simple app which doesnt hang or asks for password to be changed every 6 months (hdfc bank does that). And because of this I stopped using the bank account itself.
A good support would be appreciated (in banking you required support very rarely but when you do its always tough to reach them).
^^ list of basics
Thanks Jitendra, that comes from personal experience of years, lost cards, personal and educational loan experiences, etc.
I am sure that it was nothing new but as you said - its bare minimum expectations from a bank that wants to keep the community and users at the centre of things.