Unable to Activate UPI ID After Changing Phone Number

Help
1

I recently changed my phone number associated with my Jupyter account from the profile section due to my previous number no longer working. However, after updating my phone number, I encountered difficulties in activating my UPI ID for the new number. Despite following the necessary steps, the UPI ID activation process fails repeatedly. Unfortunately, I am unable to revert to my old phone number to resolve this issue.

Steps Taken:

  1. Accessed the profile section and updated my phone number.
  2. Attempted to activate UPI ID for the new phone number.
  3. Received error message indicating failure to activate UPI ID.

Expected Outcome:
I expect to successfully activate my UPI ID for the new phone number associated with my Jupyter account, enabling seamless transactions.

Additional Information:

Request:
Kindly investigate this issue and provide guidance on how to successfully activate my UPI ID with the updated phone number. Thank you for your assistance.

2

Hai @Padidarapu_akhil_sai
Welcome to the community.
Someone from the team will respond to your query soon.
Please edit this post and remove the personal details like mobile number and email from this post.
You can DM those details when asked.

Also, for a quicker response, I suggest you to use the chat option on the app

3

Hello Akhil.

We hear your concern. We regret the inconvenience caused. We are connecting with you via DM to assist you better.

Thank you.