unable to redeem jewel in cash video reference of bug :-
2 Likes
May be a bug…Also, check the terms and conditions to see whether there is any updated condition regarding some minimum jewels criteria for redemption (Since my Jewel is Zero, I can’t check the T&C)…Just to make sure 
Edit: From the video, It is clear that there is no issue regarding redemption of jewels to Gold. So high chance, it has to a bug
I think you need atleast 100 jewels to cash out 20Rs minimum.
1 Like
I tried reducing the number of jewels below 100 and the app would not allow it
I believe Jupiter made changes to jewel redemption criteria in the new reward structure.
When I try to redeem jewels after the new update, I have noticed that a minimum of 100 jewels is now required for redemption.
Thanks for confirming @Abhishek_Ulayil @saurabh.s bros and @yagnesh01 sir.
@Pratyay_Mustafi, Did you receive any one-time bonus?
Luckily, my wife’s account had 10 jewels, and it was redeemed a few days before this new reward system was implemented. 
1 Like
haven’t received any bonus jewels they just increased jewels into 5x 
Do you see an entry - New Reward Structure - Jewel Credit?
no it’s showing 25j(5j) like this
You should report this to the support team. get a ticket raised.
Can’t it be the one time bonus? New reward (jewels) 5 x 5 (25 jewels) and the one you already had (5 jewels) 
Multiples of 100 ? 
So you can’t redeem 150 completely only 100 and wait for the remaining 50 to become 100 ?
The would make sense considering points are awarded in multiples of 5.
@Shawnpinto please help in getting this clarified.
Yeah right 
There’s always a catch when companies tweak their reward systems.
All these happen in the process of devaluation and nothing new with Jupiter too. 
jewel redemption in the multiples of 100 is not good
have to wait for some more weeks for redeeming jewels
Convert into gold wait for some time then sell it 
don’t want to pay gst on 5-6 rs transaction also buy sell prices differentiate in digital gold. not a good option . will almost loose about 1 re in this way
Hi @Pratyay_Mustafi ,
Yes, with the rewards structure changes to the 5X experience, we revised the jewel redemption as communicated in-app. This is expected behavior , cash redemption is allowed in multiples of 100 jewels (we expect users to get to this point very quickly as there are more amount of jewels in circulation - 5 jewels on every 100 Rupee spent)
For jewel redemption to gold, we do provide users opportunity to redeem jewels in multiples of 5 jewels.
User analysis on previous rewards structure suggested median redemption amount of 20 Jewels (100 Jewels as per new structure)
Sidenote - Anyone who had existing jewel balance would receive the one-time bonus credit. Saw a comment. Please let me know if that is not the case !
1 Like