A very interesting article I came across. The repercussions Covid-19 has on Banking (here specifically on the US markets) is covered across multiple themes, some key one’s I will share here:
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Net Promoter Score (NPS) has seen a direct correlation with increasing digitization
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Solving for a specific Episode () will have a larger bearing on customer value than solving other episodes (An Example of account opening for a super regional bank is drawn)
Have something interesting you read this week? Or maybe a similar comparison for what post-covid banking looks like in India? share away
