# Update: When can existing federal bank customers open a Jupiter account? **URL:** \ **Category:** News from Jupiter\ **Created:** [6 July 2021 16:44 UTC](https://community.jupiter.money/t/update-when-can-existing-federal-bank-customers-open-a-jupiter-account/4604 "2021-07-06T16:44:38Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![dhileep](https://avatars.discourse-cdn.com/v4/letter/d/94ad74/32.png) [@dhileep](https://community.jupiter.money/u/dhileep)\ **Post date:** [10 July 2021 17:20 UTC](https://community.jupiter.money/t/update-when-can-existing-federal-bank-customers-open-a-jupiter-account/4604/22 "2021-07-10T17:20:48Z")
Hi, Can you please explain me how useful it is, if you provide Jupiter services for existing Federal Bank customers. I think you people are excited to provide services to existing Federal Bank customers. But, you people(Jupiter Team) are not practical. Do you think that customers will continue only with Jupiter account when you provide services to existing Federal Bank customers? No way. Present, there are three types of Federal Bank customers. 1. Direct bank account holders. 2. Fi-Neo banking customers and 3. Jupiter Neo banking customers. Customers having two accounts in same bank, definitely they choose only one account. If it is a direct bank account, no doubt they will never use Jupiter account after few days of using. Alternatively there is also having ‘Fi’(neo banking), providing same federal Bank account. Think. Instead of providing services to existing customers in Federal Bank. Select Axis Bank (your UPI partner) as one more banking partner to provide Jupiter services. ---
**Author:** ![Imashish](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/imashish/32/1103_2.png) [@Imashish](https://community.jupiter.money/u/Imashish)\ **Post date:** [10 July 2021 17:59 UTC](https://community.jupiter.money/t/update-when-can-existing-federal-bank-customers-open-a-jupiter-account/4604/23 "2021-07-10T17:59:41Z")
Why do you think so that people will not use Jupiter after few days? Direct bank has no cashback/less cashback For each and every concern bank told us to visit there branch No good support from direct banks Charges for upi/debit/credit card Jupiter & Fi benefits Free lifetime debit card Cashback 24\*7 support Rare branch visit Online account opening And many more in pipeline. ---
**Author:** ![Aman\_Maurya](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/aman_maurya/32/1579_2.png) [@Aman\_Maurya](https://community.jupiter.money/u/Aman_Maurya)\ **Post date:** [10 July 2021 18:08 UTC](https://community.jupiter.money/t/update-when-can-existing-federal-bank-customers-open-a-jupiter-account/4604/24 "2021-07-10T18:08:42Z")
It shouldn’t matter to end user what the underlying bank is. Ideally, Jupiter is all the user faces. ---
**Author:** ![alanabraham](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/alanabraham/32/1624_2.png) [@alanabraham](https://community.jupiter.money/u/alanabraham)\ **Post date:** [12 July 2021 08:44 UTC](https://community.jupiter.money/t/update-when-can-existing-federal-bank-customers-open-a-jupiter-account/4604/25 "2021-07-12T08:44:38Z")
@sneh.baxi @Jiten Any confirmation on date regarding the access for existing Federal Bank Customers? ---
**Author:** ![CarolinMerces](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/carolinmerces/32/20885_2.png) [@CarolinMerces](https://community.jupiter.money/u/CarolinMerces)\ **Post date:** [12 July 2021 16:40 UTC](https://community.jupiter.money/t/update-when-can-existing-federal-bank-customers-open-a-jupiter-account/4604/26 "2021-07-12T16:40:09Z")
Me to wating for date I’m aslo existing customer I think they announce this month end. ---
**Author:** ![jdeep007](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/jdeep007/32/6554_2.png) [@jdeep007](https://community.jupiter.money/u/jdeep007)\ **Post date:** [12 July 2021 18:26 UTC](https://community.jupiter.money/t/update-when-can-existing-federal-bank-customers-open-a-jupiter-account/4604/27 "2021-07-12T18:26:00Z")
@sneh.baxi Has existing Federal customer’s onboarding started? I got my number verified just now and after completing every step, at the last page where it says your jupiter account is being created, it got some error like something went wrong. Pls clarify. ---
**Author:** ![alanabraham](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/alanabraham/32/1624_2.png) [@alanabraham](https://community.jupiter.money/u/alanabraham)\ **Post date:** [13 July 2021 05:53 UTC](https://community.jupiter.money/t/update-when-can-existing-federal-bank-customers-open-a-jupiter-account/4604/28 "2021-07-13T05:53:35Z")
Phone number is getting verified now. But after entering PAN CARD number, It will show as existing Federal Bank customers are not allowed. Won’t proceed after this step. ---
**Author:** ![Kshitij\_Kumar](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/kshitij_kumar/32/2132_2.png) [@Kshitij\_Kumar](https://community.jupiter.money/u/Kshitij_Kumar)\ **Post date:** [13 July 2021 09:07 UTC](https://community.jupiter.money/t/update-when-can-existing-federal-bank-customers-open-a-jupiter-account/4604/29 "2021-07-13T09:07:15Z")
Seems work is in progress for the issue, tried was able to verify the number and PAN card, but then got the error that currently only new to Federal Bank customers are allowed ---
**Author:** ![sneh.baxi](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/sneh.baxi/32/622_2.png) [@sneh.baxi](https://community.jupiter.money/u/sneh.baxi)\ **Post date:** [14 July 2021 05:28 UTC](https://community.jupiter.money/t/update-when-can-existing-federal-bank-customers-open-a-jupiter-account/4604/30 "2021-07-14T05:28:29Z")
This change was made as we are working toward bringing the Jupiter experience to existing Federal Bank users soon ---
**Author:** ![jdeep007](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/jdeep007/32/6554_2.png) [@jdeep007](https://community.jupiter.money/u/jdeep007)\ **Post date:** [14 July 2021 06:03 UTC](https://community.jupiter.money/t/update-when-can-existing-federal-bank-customers-open-a-jupiter-account/4604/31 "2021-07-14T06:03:57Z")
Any timeline to this? An approximation? ---
**Author:** ![Krishnendu\_Chowdhury](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/krishnendu_chowdhury/32/7891_2.png) [@Krishnendu\_Chowdhury](https://community.jupiter.money/u/Krishnendu_Chowdhury)\ **Post date:** [14 July 2021 07:21 UTC](https://community.jupiter.money/t/update-when-can-existing-federal-bank-customers-open-a-jupiter-account/4604/32 "2021-07-14T07:21:44Z")
I read that to get the FirstList cashback offer, we’ve to onboard before 31st July. Are then the existing Federal customers gonna miss out on that @sneh.baxi ? ---
**Author:** ![Jiten](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/jiten/32/72_2.png) [@Jiten](https://community.jupiter.money/u/Jiten)\ **Post date:** [14 July 2021 07:23 UTC](https://community.jupiter.money/t/update-when-can-existing-federal-bank-customers-open-a-jupiter-account/4604/33 "2021-07-14T07:23:30Z")
Need not worry. We will not let anyone miss out on benefits of 3 months due to our delays ---
**Author:** ![Krishnendu\_Chowdhury](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/krishnendu_chowdhury/32/7891_2.png) [@Krishnendu\_Chowdhury](https://community.jupiter.money/u/Krishnendu_Chowdhury)\ **Post date:** [14 July 2021 07:24 UTC](https://community.jupiter.money/t/update-when-can-existing-federal-bank-customers-open-a-jupiter-account/4604/34 "2021-07-14T07:24:13Z")
thanks @Jiten really appreciate it 👍 ---
**Author:** ![alanabraham](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/alanabraham/32/1624_2.png) [@alanabraham](https://community.jupiter.money/u/alanabraham)\ **Post date:** [14 July 2021 08:32 UTC](https://community.jupiter.money/t/update-when-can-existing-federal-bank-customers-open-a-jupiter-account/4604/35 "2021-07-14T08:32:08Z")
Do you have a date to share for existing Federal Bank customers? ---
**Author:** ![Fanil](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/fanil/32/5799_2.png) [@Fanil](https://community.jupiter.money/u/Fanil)\ **Post date:** [14 July 2021 14:25 UTC](https://community.jupiter.money/t/update-when-can-existing-federal-bank-customers-open-a-jupiter-account/4604/36 "2021-07-14T14:25:44Z")
Bhai jaldi dedo. Kal subah Panvel nikalna hain ---
**Author:** ![DEBASISH\_SAHU](https://avatars.discourse-cdn.com/v4/letter/d/4491bb/32.png) [@DEBASISH\_SAHU](https://community.jupiter.money/u/DEBASISH_SAHU)\ **Post date:** [16 July 2021 12:55 UTC](https://community.jupiter.money/t/update-when-can-existing-federal-bank-customers-open-a-jupiter-account/4604/37 "2021-07-16T12:55:17Z")
Hey! I completely agree with you in this regard. But what if the partnership between Federal Bank and Jupiter called off in the near future just like Niyo and IDFC? THEN YOU HAVE TO RELY COMPLETELY ON THE BANKING PARTNER. Recently Niyo removed it’s Niyo IDFC app from Play store and that too without giving proper explanation to its previous Niyo IDFC customers. I had to ask both Niyo and IDFC separately what will be the fate of the account created in partnership of both. This is ridiculous. People had trust on Niyo. They atleast needed an proper explanation before any of this had happened. That’s why I can’t rely more on Neo banks any more. ---
**Author:** ![Amit\_Rai1](https://avatars.discourse-cdn.com/v4/letter/a/dc4da7/32.png) [@Amit\_Rai1](https://community.jupiter.money/u/Amit_Rai1)\ **Post date:** [16 July 2021 13:10 UTC](https://community.jupiter.money/t/update-when-can-existing-federal-bank-customers-open-a-jupiter-account/4604/38 "2021-07-16T13:10:30Z")
Any update for existing federal bank customers asking about estimated date ---
**Author:** ![Pratyush\_Panda](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/pratyush_panda/32/1622_2.png) [@Pratyush\_Panda](https://community.jupiter.money/u/Pratyush_Panda)\ **Post date:** [17 July 2021 05:53 UTC](https://community.jupiter.money/t/update-when-can-existing-federal-bank-customers-open-a-jupiter-account/4604/39 "2021-07-17T05:53:05Z")
That was not a problem they discontinued with the product and the customers were direct customer of the bank now… You can get all idfc features with a zero balance account… In idfc app its showing niyo zero balance account… You have idfc customer id, NetBanking + every month some spend basis offers on debit card… Many users got credit card pre approved on that account… Like idfc has only 2 varient 10k and 25k for all these facilities and you are getting all on a zero balance… So why should you loose trust on neo banking… Just enjoy the benefits… 💛 ---
**Author:** ![Amit\_Rai1](https://avatars.discourse-cdn.com/v4/letter/a/dc4da7/32.png) [@Amit\_Rai1](https://community.jupiter.money/u/Amit_Rai1)\ **Post date:** [17 July 2021 06:15 UTC](https://community.jupiter.money/t/update-when-can-existing-federal-bank-customers-open-a-jupiter-account/4604/40 "2021-07-17T06:15:00Z")
Now it’s showing SA alliances in account category is it still zero balance? ---
**Author:** ![DEBASISH\_SAHU](https://avatars.discourse-cdn.com/v4/letter/d/4491bb/32.png) [@DEBASISH\_SAHU](https://community.jupiter.money/u/DEBASISH_SAHU)\ **Post date:** [17 July 2021 06:34 UTC](https://community.jupiter.money/t/update-when-can-existing-federal-bank-customers-open-a-jupiter-account/4604/41 "2021-07-17T06:34:18Z")
Yes, it is still a zero balance account since we still have the Visa Platinum Debit card which comes with Zero balance account. IDFC customer representative confirmed it. [Previous page](https://community.jupiter.money/t/update-when-can-existing-federal-bank-customers-open-a-jupiter-account/4604.md?page=1) [Next page](https://community.jupiter.money/t/update-when-can-existing-federal-bank-customers-open-a-jupiter-account/4604.md?page=3)