# Unable to Upgrade to Pro Account from Basic Account

**URL:** <https://community.jupiter.money/t/unable-to-upgrade-to-pro-account-from-basic-account/57881>\
**Category:** Feedback & Ideas\
**Created:** [30 April 2026 06:47 UTC](https://community.jupiter.money/t/unable-to-upgrade-to-pro-account-from-basic-account/57881 "2026-04-30T06:47:28Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Kshitij\_Dalvi](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/kshitij_dalvi/32/34220_2.png) [@Kshitij\_Dalvi](https://community.jupiter.money/u/Kshitij_Dalvi)\
**Post date:** [30 April 2026 06:47 UTC](https://community.jupiter.money/t/unable-to-upgrade-to-pro-account-from-basic-account/57881/1 "2026-04-30T06:47:28Z")

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Cannot Complete my Video KYC due to never ending registration time out Error

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**Author:** ![rkp](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/rkp/32/29246_2.png) [@rkp](https://community.jupiter.money/u/rkp)\
**Post date:** [30 April 2026 06:47 UTC](https://community.jupiter.money/t/unable-to-upgrade-to-pro-account-from-basic-account/57881/2 "2026-04-30T06:47:47Z")

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@Soumyadeep_Ghosh - Can you assist please?

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**Author:** ![Soumyadeep\_Ghosh](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/soumyadeep_ghosh/32/4821_2.png) [@Soumyadeep\_Ghosh](https://community.jupiter.money/u/Soumyadeep_Ghosh)\
**Post date:** [30 April 2026 08:37 UTC](https://community.jupiter.money/t/unable-to-upgrade-to-pro-account-from-basic-account/57881/3 "2026-04-30T08:37:01Z")

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Hey @Kshitij_Dalvi welcome to the community!

Please share your registered number with me over dm, I will help you with this further.