# Unable to update my registered mobile number due to active mandates
**URL:** https://community.jupiter.money/t/unable-to-update-my-registered-mobile-number-due-to-active-mandates/58892
**Category:** Feedback & Ideas
**Created:** [24 July 2026 11:22 UTC](https://community.jupiter.money/t/unable-to-update-my-registered-mobile-number-due-to-active-mandates/58892 "2026-07-24T11:22:42Z")
**Posts on this page:** 2
**Page:** 1
### Author:  [@sneha\_pavan\_patel](https://community.jupiter.money/u/sneha_pavan_patel)
#### Post date: [24 July 2026 11:22 UTC](https://community.jupiter.money/t/unable-to-update-my-registered-mobile-number-due-to-active-mandates/58892/1 "2026-07-24T11:22:42Z")
Hello Jupiter Team,
I urgently need your help.
My registered Vi mobile number has been suspended by Vi, so I no longer have access to that number.
I am trying to update my registered mobile number in the Jupiter app, but it says I have active UPI mandates. Since I cannot access my old number, I am unable to cancel those mandates myself.
I have already contacted support by email, but I keep receiving the same response asking me to contact the merchants. I request you to either:
1.Share the complete list of active mandates (merchant names), or
2.Escalate my case to the concerned team for a manual resolution.
I have proof that my Vi number has been suspended and I can provide any documents required.
Please help me update my registered mobile number as soon as possible.
Thank you.
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### Author:  [@rkp](https://community.jupiter.money/u/rkp)
#### Post date: [24 July 2026 11:24 UTC](https://community.jupiter.money/t/unable-to-update-my-registered-mobile-number-due-to-active-mandates/58892/2 "2026-07-24T11:24:10Z")
Please share your customer support ticket number with @Ramya_Baswa. She will assist. Please note, the entire escalation matrix is published on our website, we encourage you to use it as we will not be able to provide a prompt customer servicing response on community.