# Unable to open an account

**URL:** <https://community.jupiter.money/t/unable-to-open-an-account/39698>\
**Category:** Bugs\
**Created:** [19 November 2022 06:17 UTC](https://community.jupiter.money/t/unable-to-open-an-account/39698 "2022-11-19T06:17:24Z")\
**Posts on this page:** 9\
**Page:** 1

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**Author:** ![Satts\_Ml](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/satts_ml/32/11638_2.png) [@Satts\_Ml](https://community.jupiter.money/u/Satts_Ml)\
**Post date:** [19 November 2022 06:17 UTC](https://community.jupiter.money/t/unable-to-open-an-account/39698/1 "2022-11-19T06:17:24Z")

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Hey there @JupiterTeam  
I’m unable to open an account after multiple trys , it says that verification failed even though all the documents were correct and even linked with the mobile number . Now even if I want to try again it’s saying there’s problem in identity verification. Please help.

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**Author:** ![0Abhi0](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/0abhi0/32/11363_2.png) [@0Abhi0](https://community.jupiter.money/u/0Abhi0)\
**Post date:** [19 November 2022 06:32 UTC](https://community.jupiter.money/t/unable-to-open-an-account/39698/2 "2022-11-19T06:32:11Z")

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Same happened with my bro.  
They said, “You are not meeting the internal policy standards of Jupiter”.

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**Author:** ![Satts\_Ml](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/satts_ml/32/11638_2.png) [@Satts\_Ml](https://community.jupiter.money/u/Satts_Ml)\
**Post date:** [19 November 2022 06:37 UTC](https://community.jupiter.money/t/unable-to-open-an-account/39698/3 "2022-11-19T06:37:29Z")

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I think this problem is only happening with teenagers, if then they should mention they’ll not open accounts for students and teenagers

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**Author:** ![0Abhi0](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/0abhi0/32/11363_2.png) [@0Abhi0](https://community.jupiter.money/u/0Abhi0)\
**Post date:** [19 November 2022 10:29 UTC](https://community.jupiter.money/t/unable-to-open-an-account/39698/4 "2022-11-19T10:29:24Z")

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According to me, the photo in Aadhaar is the same since my bro was in 10nth standard. face is slightly change now.

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**Author:** ![Satts\_Ml](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/satts_ml/32/11638_2.png) [@Satts\_Ml](https://community.jupiter.money/u/Satts_Ml)\
**Post date:** [19 November 2022 12:23 UTC](https://community.jupiter.money/t/unable-to-open-an-account/39698/8 "2022-11-19T12:23:49Z")

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that could be it since I turned 18 couple of months ago

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**Author:** ![Satts\_Ml](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/satts_ml/32/11638_2.png) [@Satts\_Ml](https://community.jupiter.money/u/Satts_Ml)\
**Post date:** [21 November 2022 12:50 UTC](https://community.jupiter.money/t/unable-to-open-an-account/39698/9 "2022-11-21T12:50:46Z")

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![Screenshot_20221121-180230](https://us1.discourse-cdn.com/flex020/uploads/jupiter/original/2X/7/7a8f034f299663a877e7d72048bdf9db398fe593.jpeg)

A little update on the situation seems like there’s no way around.

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**Author:** ![CarolinMerces](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/carolinmerces/32/20885_2.png) [@CarolinMerces](https://community.jupiter.money/u/CarolinMerces)\
**Post date:** [22 November 2022 05:56 UTC](https://community.jupiter.money/t/unable-to-open-an-account/39698/10 "2022-11-22T05:56:44Z")

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For those who are not able to open account

Open a account with Federal bank fully online with video kyc. You will get Passbook,cheque,Debit card from the bank!  
**Passbook can be collected by nearest branch**

Visit here : [Federal Bank FedBook Selfie Account](https://fedmobile.federalbank.co.in/onboarding/open-an-account-with-federal-bank/)

_ **Full support by branch officials and Customer Support** _

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**Author:** ![Sai\_Charan](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/sai_charan/32/10956_2.png) [@Sai\_Charan](https://community.jupiter.money/u/Sai_Charan)\
**Post date:** [22 November 2022 14:52 UTC](https://community.jupiter.money/t/unable-to-open-an-account/39698/11 "2022-11-22T14:52:32Z")

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Is it a zero balance account??

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**Author:** ![Satts\_Ml](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/satts_ml/32/11638_2.png) [@Satts\_Ml](https://community.jupiter.money/u/Satts_Ml)\
**Post date:** [22 November 2022 15:09 UTC](https://community.jupiter.money/t/unable-to-open-an-account/39698/12 "2022-11-22T15:09:23Z")

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yes it is a zero balance account