# Unable to login as no option to enter mPIN

**URL:** <https://community.jupiter.money/t/unable-to-login-as-no-option-to-enter-mpin/48003>\
**Category:** Bug hunters\
**Created:** [1 August 2023 16:50 UTC](https://community.jupiter.money/t/unable-to-login-as-no-option-to-enter-mpin/48003 "2023-08-01T16:50:31Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![SHUBHADIP\_BATABYAL](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/shubhadip_batabyal/32/18546_2.png) [@SHUBHADIP\_BATABYAL](https://community.jupiter.money/u/SHUBHADIP_BATABYAL)\
**Post date:** [1 August 2023 16:50 UTC](https://community.jupiter.money/t/unable-to-login-as-no-option-to-enter-mpin/48003/1 "2023-08-01T16:50:31Z")

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When i try to login my Jupiter app it’s showing an error

“Jupiter Need Access to your biometric”  
Please enable biometric from your device settings

This is the problem occurs every time I’m trying to open the app , there is no option to use mPIN,

My phone’s fingerprint doesn’t work, and i have face verification enabled, still they are asking for Biometric, no option to continue using mPIN.

I have balance in Jupiter and they are not giving me access to their application, i need solution!

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**Author:** ![Abhishek\_Ulayil](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/abhishek_ulayil/32/9197_2.png) [@Abhishek\_Ulayil](https://community.jupiter.money/u/Abhishek_Ulayil)\
**Post date:** [1 August 2023 18:23 UTC](https://community.jupiter.money/t/unable-to-login-as-no-option-to-enter-mpin/48003/2 "2023-08-01T18:23:33Z")

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Hi @SHUBHADIP_BATABYAL ,  
Is this screen appearing

 ![image](https://us1.discourse-cdn.com/flex020/uploads/jupiter/original/3X/3/5/35d7f167fa9a97bafdf465f7dface79de1590e38.png)

Clicking on the mpin button, It should open the mpin page.

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<div class="post-metadata">

**Author:** ![SHUBHADIP\_BATABYAL](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/shubhadip_batabyal/32/18546_2.png) [@SHUBHADIP\_BATABYAL](https://community.jupiter.money/u/SHUBHADIP_BATABYAL)\
**Post date:** [1 August 2023 18:30 UTC](https://community.jupiter.money/t/unable-to-login-as-no-option-to-enter-mpin/48003/3 "2023-08-01T18:30:21Z")

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No there is no option to use mPIN, only showing button of “Retry” to retry accessing biometric option

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<div class="post-metadata">

**Author:** ![Abhishek\_Ulayil](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/abhishek_ulayil/32/9197_2.png) [@Abhishek\_Ulayil](https://community.jupiter.money/u/Abhishek_Ulayil)\
**Post date:** [1 August 2023 18:34 UTC](https://community.jupiter.money/t/unable-to-login-as-no-option-to-enter-mpin/48003/4 "2023-08-01T18:34:18Z")

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Try updating the app, clearing its cache and then try if it works or not.  
If it still does not work try reaching out to jupiter customer care.