# Unable to do payments on Jupiter app 

**URL:** <https://community.jupiter.money/t/unable-to-do-payments-on-jupiter-app/57956>\
**Category:** Help\
**Created:** [9 May 2026 11:11 UTC](https://community.jupiter.money/t/unable-to-do-payments-on-jupiter-app/57956 "2026-05-09T11:11:09Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Diljot\_Singh](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/diljot_singh/32/21704_2.png) [@Diljot\_Singh](https://community.jupiter.money/u/Diljot_Singh)\
**Post date:** [9 May 2026 11:11 UTC](https://community.jupiter.money/t/unable-to-do-payments-on-jupiter-app/57956/1 "2026-05-09T11:11:09Z")

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It is saying you are unable to do payments because of wrong mpin and I have reset my password but I have been locked for three days and unable to do payments for three days and I have sent a email to the team but it has not been resolved

 ![IMG-20260509-WA0001](https://us1.discourse-cdn.com/flex020/uploads/jupiter/original/3X/4/1/41d90e59deb69ba483a350fb941f17fcb47dd3f2.jpeg)

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**Author:** ![rkp](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/rkp/32/29246_2.png) [@rkp](https://community.jupiter.money/u/rkp)\
**Post date:** [9 May 2026 11:14 UTC](https://community.jupiter.money/t/unable-to-do-payments-on-jupiter-app/57956/2 "2026-05-09T11:14:28Z")

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Message your support ticket number to @Vajrala_Pradeep. If you don’t have a ticket number, please reach out to support@jupiter.money with all the details.