# Unable to Destroy Pot / Destroy Pot option Disabled **URL:** \ **Category:** Help\ **Created:** [22 September 2023 15:36 UTC](https://community.jupiter.money/t/unable-to-destroy-pot-destroy-pot-option-disabled/48620 "2023-09-22T15:36:28Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Rahav\_Adhithya](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/rahav_adhithya/32/13512_2.png) [@Rahav\_Adhithya](https://community.jupiter.money/u/Rahav_Adhithya)\ **Post date:** [22 September 2023 15:36 UTC](https://community.jupiter.money/t/unable-to-destroy-pot-destroy-pot-option-disabled/48620/1 "2023-09-22T15:36:28Z")
![IMG-20230922-WA0007](https://us1.discourse-cdn.com/flex020/uploads/jupiter/original/3X/7/a/7afb5dd8b017b46d5d3ced4a99e8089d3ebd6751.jpeg) Unable to Destroy Pot . Suffering for the past 10 days . No support from Customer Care . Medical Emergency also unable to withdraw amount . Worst service . ---
**Author:** ![yagnesh01](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/yagnesh01/32/14597_2.png) [@yagnesh01](https://community.jupiter.money/u/yagnesh01)\ **Post date:** [22 September 2023 15:41 UTC](https://community.jupiter.money/t/unable-to-destroy-pot-destroy-pot-option-disabled/48620/2 "2023-09-22T15:41:01Z")
@Nikhil_Godbole please assist in having someone from your team address this issue. ---
**Author:** ![razack](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/razack/32/23790_2.png) [@razack](https://community.jupiter.money/u/razack)\ **Post date:** [22 September 2023 16:19 UTC](https://community.jupiter.money/t/unable-to-destroy-pot-destroy-pot-option-disabled/48620/3 "2023-09-22T16:19:17Z")
Hai @Rahav_Adhithya Welcome to the community. Suggest to use the chat option on the app for a quick solution (if not used still) ---
**Author:** ![Rahav\_Adhithya](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/rahav_adhithya/32/13512_2.png) [@Rahav\_Adhithya](https://community.jupiter.money/u/Rahav_Adhithya)\ **Post date:** [22 September 2023 17:10 UTC](https://community.jupiter.money/t/unable-to-destroy-pot-destroy-pot-option-disabled/48620/4 "2023-09-22T17:10:39Z")
Chat option reply We understood how much it for you. Kindly be patient untill we resolve your issue. Our team already in to that . This is the only reply im getting for the past 10 days. Truth is im patient only … in the hosp… ---
**Author:** ![razack](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/razack/32/23790_2.png) [@razack](https://community.jupiter.money/u/razack)\ **Post date:** [23 September 2023 02:15 UTC](https://community.jupiter.money/t/unable-to-destroy-pot-destroy-pot-option-disabled/48620/5 "2023-09-23T02:15:55Z")
Ohhh, I completely understand your situation. Then, You should have raised this issue sooner without waiting for 10 days. Get well soon Tagging @Samarth_Tiwari who is in charge of POTS Hope this get resolved soon 👍🏻 ---
**Author:** ![Bhoomika\_Gowda](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/bhoomika_gowda/32/4091_2.png) [@Bhoomika\_Gowda](https://community.jupiter.money/u/Bhoomika_Gowda)\ **Post date:** [23 September 2023 06:28 UTC](https://community.jupiter.money/t/unable-to-destroy-pot-destroy-pot-option-disabled/48620/6 "2023-09-23T06:28:11Z")
Hello Rahav, We deeply regret the inconvenience caused. Please be assured that we are here to help you. We shall be connecting with you to have this addressed. ---
**Author:** ![Rahav\_Adhithya](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/rahav_adhithya/32/13512_2.png) [@Rahav\_Adhithya](https://community.jupiter.money/u/Rahav_Adhithya)\ **Post date:** [16 November 2023 05:26 UTC](https://community.jupiter.money/t/unable-to-destroy-pot-destroy-pot-option-disabled/48620/7 "2023-11-16T05:26:50Z")
Same issue happened again today . Unable to destroy pot . Unable to withdraw money on emergency … ---
**Author:** ![yagnesh01](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/yagnesh01/32/14597_2.png) [@yagnesh01](https://community.jupiter.money/u/yagnesh01)\ **Post date:** [16 November 2023 06:16 UTC](https://community.jupiter.money/t/unable-to-destroy-pot-destroy-pot-option-disabled/48620/8 "2023-11-16T06:16:56Z")
@Rahav_Adhithya it is important you raise this issue with the support team so that a ticket can get assigned to this issue and can be tracked to closure. I am assuming you are android user. Hence, please take a video from the point you initiate the breaking of the POT till the time you face the error. Attach that video in the email you send to the support team. Their email is support@jupiter.money ---
**Author:** ![Shawnpinto](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/shawnpinto/32/7656_2.png) [@Shawnpinto](https://community.jupiter.money/u/Shawnpinto)\ **Post date:** [16 November 2023 07:11 UTC](https://community.jupiter.money/t/unable-to-destroy-pot-destroy-pot-option-disabled/48620/9 "2023-11-16T07:11:26Z")
@Rahav_Adhithya We suggest you to stay in touch with the support team to resolve this. It would be easier to track the tickets since concerns raised on the Community would be lost in threads.