# Unable to create Jupiter account. The app says, 'There's issue with your identity verification'

**URL:** <https://community.jupiter.money/t/unable-to-create-jupiter-account-the-app-says-theres-issue-with-your-identity-verification/48835>\
**Category:** Help\
**Created:** [19 October 2023 07:58 UTC](https://community.jupiter.money/t/unable-to-create-jupiter-account-the-app-says-theres-issue-with-your-identity-verification/48835 "2023-10-19T07:58:39Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Swapnil\_Kulkarni](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/swapnil_kulkarni/32/20396_2.png) [@Swapnil\_Kulkarni](https://community.jupiter.money/u/Swapnil_Kulkarni)\
**Post date:** [19 October 2023 07:58 UTC](https://community.jupiter.money/t/unable-to-create-jupiter-account-the-app-says-theres-issue-with-your-identity-verification/48835/1 "2023-10-19T07:58:39Z")

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Few days back I tried to create a Jupiter account. I completed KYC and after the take a selfie step, the app started giving a message ‘Umm. We cannot open a jupiter account for you. There’s an issue with your identity verification. You can close the app.’

Today I reinstalled the app and I’m getting the same error message. Please resolve this issue and fix the identity verification process.

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**Author:** ![Aswin\_Benny](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/aswin_benny/32/13053_2.png) [@Aswin\_Benny](https://community.jupiter.money/u/Aswin_Benny)\
**Post date:** [19 October 2023 08:00 UTC](https://community.jupiter.money/t/unable-to-create-jupiter-account-the-app-says-theres-issue-with-your-identity-verification/48835/2 "2023-10-19T08:00:13Z")

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You could contact support@jupiter.money for further help. They can help you with it 🙂

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**Author:** ![Apoorv\_Sinha](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/apoorv_sinha/32/21905_2.png) [@Apoorv\_Sinha](https://community.jupiter.money/u/Apoorv_Sinha)\
**Post date:** [2 January 2024 15:50 UTC](https://community.jupiter.money/t/unable-to-create-jupiter-account-the-app-says-theres-issue-with-your-identity-verification/48835/3 "2024-01-02T15:50:28Z")

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Same problem i am facing more than 1.5 year i have communicated with the support team but problem didn’t solve “issue with identity verification” please resolve it asap.

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**Author:** ![Rashdhan\_Naaj](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/rashdhan_naaj/32/20982_2.png) [@Rashdhan\_Naaj](https://community.jupiter.money/u/Rashdhan_Naaj)\
**Post date:** [15 June 2024 11:14 UTC](https://community.jupiter.money/t/unable-to-create-jupiter-account-the-app-says-theres-issue-with-your-identity-verification/48835/4 "2024-06-15T11:14:25Z")

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Same issue what to do