# Unable to complete video kyc
**URL:** https://community.jupiter.money/t/unable-to-complete-video-kyc/59720
**Category:** Help
**Created:** [23 September 2026 05:08 UTC](https://community.jupiter.money/t/unable-to-complete-video-kyc/59720 "2026-09-23T05:08:55Z")
**Posts on this page:** 2
**Page:** 1
### Author:  [@tanilkumar509](https://community.jupiter.money/u/tanilkumar509)
#### Post date: [23 September 2026 05:08 UTC](https://community.jupiter.money/t/unable-to-complete-video-kyc/59720/1 "2026-09-23T05:08:55Z")
I am trying to complete the Video KYC process for my Jupiter Credit Card. During the verification, the KYC verification employee informed me that there is a mismatch in my details. However, I was not informed about the exact details that are mismatching.
Since I am unable to identify and correct the issue without knowing the specific mismatch, I kindly request you to check my application and let me know which details need to be corrected.
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### Author:  [@rkp](https://community.jupiter.money/u/rkp)
#### Post date: [23 September 2026 05:10 UTC](https://community.jupiter.money/t/unable-to-complete-video-kyc/59720/2 "2026-09-23T05:10:51Z")
As part of the vKYC process, the bank verifies the details provided in the application form by you versus those in your documents like Aadhar, PAN etc. We would request you to re-check it.