# Subject: Urgent Complaint Regarding ₹10,000 Transaction Not Reflected in My Jupiter Account

**URL:** https://community.jupiter.money/t/subject-urgent-complaint-regarding-10-000-transaction-not-reflected-in-my-jupiter-account/59100
**Category:** Help
**Created:** [10 August 2026 02:35 UTC](https://community.jupiter.money/t/subject-urgent-complaint-regarding-10-000-transaction-not-reflected-in-my-jupiter-account/59100 "2026-08-10T02:35:31Z")
**Posts on this page:** 1
**Showing post:** 4

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### Author: ![Vajrala\_Pradeep](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/vajrala_pradeep/32/29621_2.png) [@Vajrala\_Pradeep](https://community.jupiter.money/u/Vajrala_Pradeep)
#### Post date: [10 August 2026 06:13 UTC](https://community.jupiter.money/t/subject-urgent-complaint-regarding-10-000-transaction-not-reflected-in-my-jupiter-account/59100/4 "2026-08-10T06:13:14Z")

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Hi @5M_APP I understand your urgency regarding this but please note that the money is safe and it will surely reach your account. Incase of any issue, it will be credited back to the sender’s account automatically.

Also, you can find our escalation matrix easily on our website and also on this [community post](https://community.jupiter.money/t/quick-guide-on-support-queries-and-escalations-escalation-matrix/58541). Our chat bot is also capable of helping you.

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