Dear Jupiter Support Team,
I hope you are doing well.
I would like to share a suggestion regarding the minimum Digital Gold selling amount. I believe that a minimum sell amount of ₹2 is more convenient and practical for users, as it allows greater flexibility in managing small Digital Gold holdings.
Currently, the minimum sell amount appears to be ₹10. I would like to know whether this is a permanent change or if there are any plans to keep the minimum sell amount at ₹2 in the future.
Thank you for your time and consideration. I look forward to your response.
Thanks.
Hi Vaibhav,
Thank you for reaching out and for sharing your feedback. We appreciate you taking the time to let us know your thoughts.
The minimum sell amount for SafeGold Digital Gold is currently ₹10, and this change was introduced following an update to the Digital Gold selling process at the partner’s end.
However, if your SafeGold Digital Gold holding is less than ₹10 (But it should be more than ₹2), you can still sell your entire holding in a single transaction. This exception is available to ensure that users with smaller SafeGold balances can redeem their full holdings without any issues.
Just out of curiosity, could you help us understand how being able to sell Digital Gold worth less than ₹10 per transaction would benefit you? We’d love to understand your use case better so we can share this feedback with the relevant partner and explore whether any improvements are possible.
Thank you for your response and for clarifying the current policy.
The reason I prefer a minimum sell amount of ₹2 is that it provides greater flexibility. Sometimes I only want to sell a small portion of my Digital Gold instead of ₹10 or more. A lower minimum limit allows users to manage their holdings according to their individual needs without having to sell a larger amount than intended.
I understand the current policy, but I believe a ₹2 minimum sell amount is more user-friendly and convenient. If possible, I would appreciate it if you could share this feedback with the relevant team for consideration.
Thank you for your support.
Hi Vaibhav,
Thank you so much for taking the time to share your perspective and explain your use case. I truly appreciate your feedback, as it helps us better understand how this impacts our users in real-world scenarios.
We’ve understood your concern, and we’ll definitely discuss this with our partner to explore whether there’s a better solution that offers more flexibility while maintaining a smooth experience for our customers.
While I can’t promise any immediate changes, please know that your feedback has been noted and will be taken into consideration as we evaluate possible improvements.
Thanks again for sharing your thoughts, and please feel free to reach out if you have any other suggestions or questions.