# Refund was not received 

**URL:** <https://community.jupiter.money/t/refund-was-not-received/60013>\
**Category:** Help\
**Created:** [16 October 2026 05:47 UTC](https://community.jupiter.money/t/refund-was-not-received/60013 "2026-10-16T05:47:06Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Ashok\_Kummari](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/ashok_kummari/32/36079_2.png) [@Ashok\_Kummari](https://community.jupiter.money/u/Ashok_Kummari)\
**Post date:** [16 October 2026 05:47 UTC](https://community.jupiter.money/t/refund-was-not-received/60013/1 "2026-10-16T05:47:06Z")

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Hi Jupiter,

I have ordered mobile on 8th October payment through my Jupiter debit card ending with 8654

But unfortunately I had to cancel that so I have selected original payment method and they processed the amount on 9th of October and they told that amount will be available in my account by 13 October 12:48 pm but still amount was not received

UTR: TZT2610082257U3MN203

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<div class="post-metadata">

**Author:** ![rkp](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/rkp/32/29246_2.png) [@rkp](https://community.jupiter.money/u/rkp)\
**Post date:** [16 October 2026 05:47 UTC](https://community.jupiter.money/t/refund-was-not-received/60013/2 "2026-10-16T05:47:33Z")

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Kindly reach out to customer support and the associated escalation matrix, they will help you.