Refund not received even after 10 days

Dear Team,

I tried to load amount in kotak 811 account using debit card on 8th and transaction got failed, till now I did’t got refund.
Please help me to get refund.


Please help me to get refund.

@Jiten @sneh.baxi Please do the needful.

Hi Srinivas, understand you’ve already raised this with in-app chat support? If not please do so the team looking into it can get back to you soonest.

The concerned team has been told of it.

I think Kotak Payment Gateway had some technical issue and maintanence during this time…
I remember reading a mail regarding this…

Dear @sneh.baxi yes already raised request, but its taking more than normal time. Already waited for 10 days and now more worried now.

@sneh.baxi @Jiten , today your team reverted back to me in chat support transaction settled in ICICI Bank. I was really more worried now as I tried to do transaction in Kotak811 account and your team telling ICICI Bank. Request your intervention in this case.

@srini1973 I am extremely sorry for this confusion. I will personally check and get this sorted on priority. Let me call you back in the morning. Thank you for your patience.