# Receiving money from international bank

**URL:** <https://community.jupiter.money/t/receiving-money-from-international-bank/47730>\
**Category:** Help\
**Created:** [9 July 2023 02:01 UTC](https://community.jupiter.money/t/receiving-money-from-international-bank/47730 "2023-07-09T02:01:45Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![shakthi\_kiran](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/shakthi_kiran/32/11976_2.png) [@shakthi\_kiran](https://community.jupiter.money/u/shakthi_kiran)\
**Post date:** [9 July 2023 02:01 UTC](https://community.jupiter.money/t/receiving-money-from-international-bank/47730/1 "2023-07-09T02:01:45Z")

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Why am I not able to receive money from international bank it is almost 1 week over frm the transfer has been confirmed, still not received

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**Author:** ![Surojit\_Ghosh](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/surojit_ghosh/32/19406_2.png) [@Surojit\_Ghosh](https://community.jupiter.money/u/Surojit_Ghosh)\
**Post date:** [9 July 2023 02:36 UTC](https://community.jupiter.money/t/receiving-money-from-international-bank/47730/2 "2023-07-09T02:36:11Z")

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Hey 👋 welcome back to community. Any international transfer takes upto 2-5 working day maximum. If you not received by 1 week then create a ticket from support channel, they help you out.

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**Author:** ![shakthi\_kiran](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/shakthi_kiran/32/11976_2.png) [@shakthi\_kiran](https://community.jupiter.money/u/shakthi_kiran)\
**Post date:** [9 July 2023 02:48 UTC](https://community.jupiter.money/t/receiving-money-from-international-bank/47730/3 "2023-07-09T02:48:45Z")

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It’s been more thn a week not yet received

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**Author:** ![Surojit\_Ghosh](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/surojit_ghosh/32/19406_2.png) [@Surojit\_Ghosh](https://community.jupiter.money/u/Surojit_Ghosh)\
**Post date:** [9 July 2023 03:00 UTC](https://community.jupiter.money/t/receiving-money-from-international-bank/47730/4 "2023-07-09T03:00:04Z")

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Then create a ticket from support channel.

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**Author:** ![razack](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/razack/32/23790_2.png) [@razack](https://community.jupiter.money/u/razack)\
**Post date:** [9 July 2023 04:37 UTC](https://community.jupiter.money/t/receiving-money-from-international-bank/47730/5 "2023-07-09T04:37:06Z")

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Nice to see you back @shakthi_kiran  
I suggest you to use the help section on the app for a quicker resolution.

As suggested by @Surojit_Ghosh , please mail your issue to [support@jupiter.money](mailto:support@jupiter.money) or call 08655055086 (available 9am - 9pm) for raising a support ticket.

Hoping it gets solved asap.