# Re-kyc issues how to solve

**URL:** <https://community.jupiter.money/t/re-kyc-issues-how-to-solve/54654>\
**Category:** QnA\
**Created:** [27 February 2025 05:54 UTC](https://community.jupiter.money/t/re-kyc-issues-how-to-solve/54654 "2025-02-27T05:54:07Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Akash\_Rajesh](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/akash_rajesh/32/28836_2.png) [@Akash\_Rajesh](https://community.jupiter.money/u/Akash_Rajesh)\
**Post date:** [27 February 2025 05:54 UTC](https://community.jupiter.money/t/re-kyc-issues-how-to-solve/54654/1 "2025-02-27T05:54:07Z")

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I am in another country. So i cant receive any sms and hemce the otp. How i can do my kyc through mail or somthing

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**Author:** ![yagnesh01](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/yagnesh01/32/14597_2.png) [@yagnesh01](https://community.jupiter.money/u/yagnesh01)\
**Post date:** [3 March 2025 04:43 UTC](https://community.jupiter.money/t/re-kyc-issues-how-to-solve/54654/2 "2025-03-03T04:43:49Z")

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@Akash_Rajesh its best you send an email to support@jupiter.money to get the right guidance

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**Author:** ![Nikhil\_Godbole](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/nikhil_godbole/32/25274_2.png) [@Nikhil\_Godbole](https://community.jupiter.money/u/Nikhil_Godbole)\
**Post date:** [3 March 2025 04:46 UTC](https://community.jupiter.money/t/re-kyc-issues-how-to-solve/54654/3 "2025-03-03T04:46:44Z")

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@Akash_Rajesh Sorry, you need to be in India to proceed with the Re-KYC.

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**Author:** ![Younis](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/younis/32/23442_2.png) [@Younis](https://community.jupiter.money/u/Younis)\
**Post date:** [17 March 2025 07:30 UTC](https://community.jupiter.money/t/re-kyc-issues-how-to-solve/54654/4 "2025-03-17T07:30:02Z")

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Hi, @Nikhil_Godbole

I have been using Jupiter for a while. However, for the past few months, it keeps showing a Redo Video KYC notification. When I try to complete the process, it always displays an error saying “Your video kyc could not be completed You are not indian resident or trying to complete your kyc from outside india”

The issue is strange because I am trying from the same place where I first completed my vKYC, which is within India and i am an Indian resident too.

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**Author:** ![Nikhil\_Godbole](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/nikhil_godbole/32/25274_2.png) [@Nikhil\_Godbole](https://community.jupiter.money/u/Nikhil_Godbole)\
**Post date:** [17 March 2025 08:07 UTC](https://community.jupiter.money/t/re-kyc-issues-how-to-solve/54654/5 "2025-03-17T08:07:47Z")

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@Younis Please check if you have any VPN enabled on your phone. We have seen users facing this issue because of VPN.

I’ve raised it with our Tech team as well. Will get back as soon as they revert.

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**Author:** ![abhikr2k](https://avatars.discourse-cdn.com/v4/letter/a/74df32/32.png) [@abhikr2k](https://community.jupiter.money/u/abhikr2k)\
**Post date:** [27 April 2026 12:07 UTC](https://community.jupiter.money/t/re-kyc-issues-how-to-solve/54654/6 "2026-04-27T12:07:37Z")

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Hello @jupiter other payment app is working just for jupiter we can not disable office vpn it is office vpn we have now just to use jupiter do we have to have separate device till now it was working too.