# RD disappeared and no response from the customer support on ticket raised

**URL:** <https://community.jupiter.money/t/rd-disappeared-and-no-response-from-the-customer-support-on-ticket-raised/57807>\
**Category:** Help\
**Created:** [24 April 2026 06:40 UTC](https://community.jupiter.money/t/rd-disappeared-and-no-response-from-the-customer-support-on-ticket-raised/57807 "2026-04-24T06:40:40Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![bhagyashree\_bhadane](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/bhagyashree_bhadane/32/34228_2.png) [@bhagyashree\_bhadane](https://community.jupiter.money/u/bhagyashree_bhadane)\
**Post date:** [24 April 2026 06:40 UTC](https://community.jupiter.money/t/rd-disappeared-and-no-response-from-the-customer-support-on-ticket-raised/57807/1 "2026-04-24T06:40:40Z")

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My RD has disappeared all of a sudden from the app and I am unable to withdraw money. I have raised a ticket with number 4894141 since 2 weeks and there is no resolution from anyone. After multiple follow ups and extended deadlines no one has contacted or updated me on the ticket. I need the money and is unable to use it. This is very unprofessional from a banking app. I need a resolution ASAP

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**Author:** ![Ashwitha](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/ashwitha/32/29489_2.png) [@Ashwitha](https://community.jupiter.money/u/Ashwitha)\
**Post date:** [24 April 2026 07:47 UTC](https://community.jupiter.money/t/rd-disappeared-and-no-response-from-the-customer-support-on-ticket-raised/57807/2 "2026-04-24T07:47:59Z")

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@bhagyashree_bhadane Your RD was matured, and the funds have been credited to your savings account. We’re sorry for the confusion this caused — your feedback is noted, and we’re working on it.