# Problem in opening my account

**URL:** <https://community.jupiter.money/t/problem-in-opening-my-account/58232>\
**Category:** Help\
**Created:** [1 June 2026 06:38 UTC](https://community.jupiter.money/t/problem-in-opening-my-account/58232 "2026-06-01T06:38:21Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Nikhilsaini](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/nikhilsaini/32/29096_2.png) [@Nikhilsaini](https://community.jupiter.money/u/Nikhilsaini)\
**Post date:** [1 June 2026 06:38 UTC](https://community.jupiter.money/t/problem-in-opening-my-account/58232/1 "2026-06-01T06:38:21Z")

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Hi Jupiter People,

I’m a non Jupiter User, I installed the app and tried to sign up using my phone number, but every time I see the roadblock error message:

"Sorry, your account could not be created.

Unfortunately this can happen when your profile doesn’t match Jupiter’s policies. "

Please check why am I not able to sign up to Ju

 ![IMG-20260531-WA0032](https://us1.discourse-cdn.com/flex020/uploads/jupiter/original/3X/a/e/aea47a24224074804f083829480aa5ce7c7218ef.jpeg)

piter ?

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**Author:** ![rkp](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/rkp/32/29246_2.png) [@rkp](https://community.jupiter.money/u/rkp)\
**Post date:** [1 June 2026 06:39 UTC](https://community.jupiter.money/t/problem-in-opening-my-account/58232/2 "2026-06-01T06:39:43Z")

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Can you please try opening a Jupiter Account or registering UPI?

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**Author:** ![Nikhilsaini](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/nikhilsaini/32/29096_2.png) [@Nikhilsaini](https://community.jupiter.money/u/Nikhilsaini)\
**Post date:** [1 June 2026 06:59 UTC](https://community.jupiter.money/t/problem-in-opening-my-account/58232/3 "2026-06-01T06:59:46Z")

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I am trying to open the account but it not working

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**Author:** ![rkp](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/rkp/32/29246_2.png) [@rkp](https://community.jupiter.money/u/rkp)\
**Post date:** [1 June 2026 07:00 UTC](https://community.jupiter.money/t/problem-in-opening-my-account/58232/4 "2026-06-01T07:00:06Z")

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@Bridget_Sabu - Please assist.

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**Author:** ![Bridget\_Sabu](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/bridget_sabu/32/4126_2.png) [@Bridget\_Sabu](https://community.jupiter.money/u/Bridget_Sabu)\
**Post date:** [1 June 2026 07:42 UTC](https://community.jupiter.money/t/problem-in-opening-my-account/58232/5 "2026-06-01T07:42:48Z")

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Sure @rkp .

@Nikhilsaini : We appreciate your interest in onboarding with us. Let me connect with you via DM to get your registered details so we can review your request and assist you accordingly.