# Payment issue

**URL:** <https://community.jupiter.money/t/payment-issue/46064>\
**Category:** Help\
**Created:** [9 May 2023 23:48 UTC](https://community.jupiter.money/t/payment-issue/46064 "2023-05-09T23:48:26Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Bhagi.eth](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/bhagi.eth/32/5363_2.png) [@Bhagi.eth](https://community.jupiter.money/u/Bhagi.eth)\
**Post date:** [9 May 2023 23:48 UTC](https://community.jupiter.money/t/payment-issue/46064/1 "2023-05-09T23:48:26Z")

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Do something app in not opening

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**Author:** ![razack](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/razack/32/23790_2.png) [@razack](https://community.jupiter.money/u/razack)\
**Post date:** [10 May 2023 00:14 UTC](https://community.jupiter.money/t/payment-issue/46064/2 "2023-05-10T00:14:21Z")

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It is possible that there is a technical problem causing the issue. Can you confirm if the customer’s account has been debited? If not, it is possible that the payment failed from the customer’s end. Please ensure that the account balance is also checked. Since Jupiter is intended for personal savings, I advise against using it for business purposes. Additionally, please submit a request by emailing [support@jupiter.money](mailto:support@jupiter.money).

After your issue gets resolved, You can close the thread by marking “Solution” or "Solved.