# OTP and IMP emails are sent on WRONG email id **URL:** \ **Category:** Feedback & Ideas\ **Created:** [5 October 2026 05:08 UTC](https://community.jupiter.money/t/otp-and-imp-emails-are-sent-on-wrong-email-id/59823 "2026-10-05T05:08:04Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![nitin123](https://avatars.discourse-cdn.com/v4/letter/n/ed8c4c/32.png) [@nitin123](https://community.jupiter.money/u/nitin123)\ **Post date:** [5 October 2026 05:08 UTC](https://community.jupiter.money/t/otp-and-imp-emails-are-sent-on-wrong-email-id/59823/1 "2026-10-05T05:08:04Z")
Hi, My regd and verified email id with jupiter is [abc@gmail.com](mailto:abc@gmail.com) but all my OTP’s and imp emails are getting delivered on email id [xyz@gmail.com](mailto:xyz@gmail.com) The new email id [abc@gmail.com](mailto:abc@gmail.com) was updated in the account last year and also i received confirmation from CSB bank that email id is updated but recently when i randomly checked old email id [xyz@gmail.com](mailto:xyz@gmail.com) i was shocked to see that from last 9 months, all the transaction OTP’s and other important communication regarding downgrade etc are being still delivered on old email id Not sure how to fix this issue…sent a mail to customer care but did not receive any ticket number Anyone who can help me Thanks Nitin ---
**Author:** ![rkp](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/rkp/32/29246_2.png) [@rkp](https://community.jupiter.money/u/rkp)\ **Post date:** [5 October 2026 05:09 UTC](https://community.jupiter.money/t/otp-and-imp-emails-are-sent-on-wrong-email-id/59823/2 "2026-10-05T05:09:43Z")
Please send us the confirmation you received from the bank on the change of email address as well as your ticket number. Kindly DM the details to @sumit.kumar and allow him 48 hours to check and circle back.