# Onboarding process

**URL:** <https://community.jupiter.money/t/onboarding-process/42968>\
**Category:** Help\
**Created:** [6 February 2023 07:48 UTC](https://community.jupiter.money/t/onboarding-process/42968 "2023-02-06T07:48:23Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![satyaki](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/satyaki/32/17688_2.png) [@satyaki](https://community.jupiter.money/u/satyaki)\
**Post date:** [6 February 2023 07:48 UTC](https://community.jupiter.money/t/onboarding-process/42968/1 "2023-02-06T07:48:23Z")

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On time of onboarding face verification process gone wrong. After too many try customer can not open a Jupiter account (Because they need a zero account visa debit card). So i am requesting you please make it manually After failed by system like FI(federal bank). Please make it fast