# Onboarding from Fi Money and change mobile no? **URL:** \ **Category:** QnA\ **Created:** [13 May 2024 13:02 UTC](https://community.jupiter.money/t/onboarding-from-fi-money-and-change-mobile-no/51497 "2024-05-13T13:02:24Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![sunnysigara](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/sunnysigara/32/24846_2.png) [@sunnysigara](https://community.jupiter.money/u/sunnysigara)\ **Post date:** [13 May 2024 13:02 UTC](https://community.jupiter.money/t/onboarding-from-fi-money-and-change-mobile-no/51497/1 "2024-05-13T13:02:24Z")
Hi, I want to onboard to Jupiter from Fi money. How can I do it ? I wanted to change the mobile no registered with federal bank. I also have credit card. Fi told me I can’t change my mobile no bcz I am using credit card. But RBI rules says otherwise. I don’t have any loan or anything. So is it possible ? Both of mobile number is working. I don’t have any federal bank branch nearby either. Let me know how can this be achieved. Thanks. ---
**Author:** ![Satyajit\_Singh](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/satyajit_singh/32/9174_2.png) [@Satyajit\_Singh](https://community.jupiter.money/u/Satyajit_Singh)\ **Post date:** [13 May 2024 16:10 UTC](https://community.jupiter.money/t/onboarding-from-fi-money-and-change-mobile-no/51497/2 "2024-05-13T16:10:52Z")
Not possible to switch from Fi to Jupiter. You have to open a new account with Jupiter. ---
**Author:** ![sunnysigara](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/sunnysigara/32/24846_2.png) [@sunnysigara](https://community.jupiter.money/u/sunnysigara)\ **Post date:** [13 May 2024 16:54 UTC](https://community.jupiter.money/t/onboarding-from-fi-money-and-change-mobile-no/51497/3 "2024-05-13T16:54:47Z")
Weird. This thread shows it can be done. > [@Update: When can existing federal bank customers open a Jupiter account?](https://community.jupiter.money/t/update-when-can-existing-federal-bank-customers-open-a-jupiter-account/4604/1133): > > wave The much awaited ETB flow or Existing-to-Bank flow for Jupiter is now live on Google Play store for all versions 1.4.30 and above. What that means is that all existing Federal Bank or Fi customers will be able to onboard on Jupiter. If you are facing any issues, pls DM @Shawnpinto and we will help you out! Welcome to Jupiter heart ---
**Author:** ![Satyajit\_Singh](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/satyajit_singh/32/9174_2.png) [@Satyajit\_Singh](https://community.jupiter.money/u/Satyajit_Singh)\ **Post date:** [13 May 2024 17:37 UTC](https://community.jupiter.money/t/onboarding-from-fi-money-and-change-mobile-no/51497/4 "2024-05-13T17:37:49Z")
The above post means that if you’re an existing federal bank or a fi customer, you can also open a jupiter account. I assume this post is old and at that time existing federal customer unable to open jupiter account. ---
**Author:** ![sunnysigara](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/sunnysigara/32/24846_2.png) [@sunnysigara](https://community.jupiter.money/u/sunnysigara)\ **Post date:** [13 May 2024 18:33 UTC](https://community.jupiter.money/t/onboarding-from-fi-money-and-change-mobile-no/51497/5 "2024-05-13T18:33:05Z")
I am an existing Fi money/federal bank customer. So doesn’t this mean I will be able to open a new account in Jupiter? Or I can use same federal bank account through jupiter? I don’t want to use Fi anymore. ---
**Author:** ![yagnesh01](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/yagnesh01/32/14597_2.png) [@yagnesh01](https://community.jupiter.money/u/yagnesh01)\ **Post date:** [13 May 2024 18:38 UTC](https://community.jupiter.money/t/onboarding-from-fi-money-and-change-mobile-no/51497/6 "2024-05-13T18:38:47Z")
You ideally should be able to open an account with Jupiter. The registered mobile number will be the number linked to your Aadhar card. ---
**Author:** ![sunnysigara](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/sunnysigara/32/24846_2.png) [@sunnysigara](https://community.jupiter.money/u/sunnysigara)\ **Post date:** [15 May 2024 18:34 UTC](https://community.jupiter.money/t/onboarding-from-fi-money-and-change-mobile-no/51497/7 "2024-05-15T18:34:51Z")
I tried on iPhone ios 17. With the same number of Fi money. The app can not go pass PAN verification. After pressing enter it asks again in loop. In other words it doesn’t work. ---
**Author:** ![yagnesh01](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/yagnesh01/32/14597_2.png) [@yagnesh01](https://community.jupiter.money/u/yagnesh01)\ **Post date:** [16 May 2024 07:09 UTC](https://community.jupiter.money/t/onboarding-from-fi-money-and-change-mobile-no/51497/8 "2024-05-16T07:09:09Z")
Suggest you drop an email to support@jupiter.money. Include a video of the steps you are taking and where you get stuck. This will ensure a ticket is assigned to your issue and there is enough information available to help you. ---
**Author:** ![sunnysigara](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/sunnysigara/32/24846_2.png) [@sunnysigara](https://community.jupiter.money/u/sunnysigara)\ **Post date:** [16 May 2024 10:20 UTC](https://community.jupiter.money/t/onboarding-from-fi-money-and-change-mobile-no/51497/9 "2024-05-16T10:20:43Z")
Thanks. I finally onboarded. But I couldn’t do it with new number. I could only do it with my old number. But now I can change my number after 30 days.