# Not able to add nominie and complete re kyc **URL:** \ **Category:** Help\ **Created:** [16 June 2026 04:51 UTC](https://community.jupiter.money/t/not-able-to-add-nominie-and-complete-re-kyc/58414 "2026-06-16T04:51:22Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![Bios](https://avatars.discourse-cdn.com/v4/letter/b/9fc348/32.png) [@Bios](https://community.jupiter.money/u/Bios)\ **Post date:** [16 June 2026 04:51 UTC](https://community.jupiter.money/t/not-able-to-add-nominie-and-complete-re-kyc/58414/1 "2026-06-16T04:51:22Z")
Not able to add nominie and complete re kyc ---
**Author:** ![rkp](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/rkp/32/29246_2.png) [@rkp](https://community.jupiter.money/u/rkp)\ **Post date:** [16 June 2026 04:51 UTC](https://community.jupiter.money/t/not-able-to-add-nominie-and-complete-re-kyc/58414/2 "2026-06-16T04:51:47Z")
If you have a customer service ticket then please share it with @Aayush_Mishra. He will be able to help. ---
**Author:** ![Aayush\_Mishra](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/aayush_mishra/32/28836_2.png) [@Aayush\_Mishra](https://community.jupiter.money/u/Aayush_Mishra)\ **Post date:** [16 June 2026 05:25 UTC](https://community.jupiter.money/t/not-able-to-add-nominie-and-complete-re-kyc/58414/3 "2026-06-16T05:25:03Z")
Welcome to the community Bios!! DM me your customer service ticket, I’ll help you with this issue. ---
**Author:** ![Bios](https://avatars.discourse-cdn.com/v4/letter/b/9fc348/32.png) [@Bios](https://community.jupiter.money/u/Bios)\ **Post date:** [19 June 2026 05:04 UTC](https://community.jupiter.money/t/not-able-to-add-nominie-and-complete-re-kyc/58414/4 "2026-06-19T05:04:22Z")
Pls mention how to reaise a ticket i cant find one, olny chat option is i found! ---
**Author:** ![rkp](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/rkp/32/29246_2.png) [@rkp](https://community.jupiter.money/u/rkp)\ **Post date:** [19 June 2026 05:10 UTC](https://community.jupiter.money/t/not-able-to-add-nominie-and-complete-re-kyc/58414/5 "2026-06-19T05:10:59Z")
Initiating a chat raises a ticket automatically or you can write to support@jupiter.money. ---
**Author:** ![Bios](https://avatars.discourse-cdn.com/v4/letter/b/9fc348/32.png) [@Bios](https://community.jupiter.money/u/Bios)\ **Post date:** [19 June 2026 05:11 UTC](https://community.jupiter.money/t/not-able-to-add-nominie-and-complete-re-kyc/58414/6 "2026-06-19T05:11:10Z")
How to create one? ---
**Author:** ![Aayush\_Mishra](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/aayush_mishra/32/28836_2.png) [@Aayush\_Mishra](https://community.jupiter.money/u/Aayush_Mishra)\ **Post date:** [19 June 2026 05:49 UTC](https://community.jupiter.money/t/not-able-to-add-nominie-and-complete-re-kyc/58414/7 "2026-06-19T05:49:21Z")
Hi Bios, Just write a mail to support@jupiter.money mentioning the issue that your are facing the team will create a support ticket for the same and share it with you on the same mail thread ---
**Author:** ![Bios](https://avatars.discourse-cdn.com/v4/letter/b/9fc348/32.png) [@Bios](https://community.jupiter.money/u/Bios)\ **Post date:** [23 June 2026 05:04 UTC](https://community.jupiter.money/t/not-able-to-add-nominie-and-complete-re-kyc/58414/8 "2026-06-23T05:04:54Z")
Ticket ID: #5067831 ---
**Author:** ![rkp](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/rkp/32/29246_2.png) [@rkp](https://community.jupiter.money/u/rkp)\ **Post date:** [23 June 2026 05:05 UTC](https://community.jupiter.money/t/not-able-to-add-nominie-and-complete-re-kyc/58414/9 "2026-06-23T05:05:22Z")
@Aayush_Mishra - Please assist. ---
**Author:** ![Aayush\_Mishra](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/aayush_mishra/32/28836_2.png) [@Aayush\_Mishra](https://community.jupiter.money/u/Aayush_Mishra)\ **Post date:** [23 June 2026 05:47 UTC](https://community.jupiter.money/t/not-able-to-add-nominie-and-complete-re-kyc/58414/10 "2026-06-23T05:47:26Z")
Thanks Bios for sharing the Ticket ID. Will get back to you with a resolution for the same. ---
**Author:** ![Aayush\_Mishra](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/aayush_mishra/32/28836_2.png) [@Aayush\_Mishra](https://community.jupiter.money/u/Aayush_Mishra)\ **Post date:** [23 June 2026 06:12 UTC](https://community.jupiter.money/t/not-able-to-add-nominie-and-complete-re-kyc/58414/11 "2026-06-23T06:12:50Z")
Hi Bios, I checked your case regarding the Re-KYC and transaction issues you have been facing. We found that different mobile numbers are linked with your Federal Bank account and your Jupiter account, which is causing the Re-KYC process to fail. To resolve this, please visit your nearest Federal Bank branch and request them to update your Customer ID so that only the mobile number linked to your Aadhaar remains associated with it. Once this update is completed, please try completing the Re-KYC process again. Additionally, you can log in to FedNet to verify your account details of your bank account. [https://www.fednetbank.com](https://www.fednetbank.com) Please let us know once the update has been completed or if you need any further assistance. ---
**Author:** ![MaruthiRao\_Akula](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/maruthirao_akula/32/35644_2.png) [@MaruthiRao\_Akula](https://community.jupiter.money/u/MaruthiRao_Akula)\ **Post date:** [7 September 2026 06:00 UTC](https://community.jupiter.money/t/not-able-to-add-nominie-and-complete-re-kyc/58414/12 "2026-09-07T06:00:45Z")
Hello Aayush Mishra, My Video-KYC was rejected during the automated matching flow, and my app is now completely locked on the failure screen. I am unable to re-attempt the verification process.Please route this to your backend technical team to reset my onboarding application journey so I can retry the Video-KYC under better lighting conditions. Registered Full Name: Akula maruthi Ayyanna rao Registered Mobile Number: 6300917997 (Note: I have Created Ticket ID is #5206135). Thank you, Akula maruthi Ayyanna rao ---
**Author:** ![rkp](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/rkp/32/29246_2.png) [@rkp](https://community.jupiter.money/u/rkp)\ **Post date:** [7 September 2026 06:00 UTC](https://community.jupiter.money/t/not-able-to-add-nominie-and-complete-re-kyc/58414/13 "2026-09-07T06:00:58Z")
Please DM your details to @Aayush_Mishra