# Not able create account with my Mobile number

**URL:** <https://community.jupiter.money/t/not-able-create-account-with-my-mobile-number/47954>\
**Category:** Help\
**Created:** [26 July 2023 10:43 UTC](https://community.jupiter.money/t/not-able-create-account-with-my-mobile-number/47954 "2023-07-26T10:43:49Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![sankum11](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/sankum11/32/17307_2.png) [@sankum11](https://community.jupiter.money/u/sankum11)\
**Post date:** [26 July 2023 10:43 UTC](https://community.jupiter.money/t/not-able-create-account-with-my-mobile-number/47954/1 "2023-07-26T10:43:49Z")

</div>

Could anyone help why I am not able to create an account in Jupiter, I am an IOS user.

It says Your account application was rejected by our systems. We will not be able to open account for you. 🙂

---

<div class="post-metadata">

**Author:** ![yagnesh01](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/yagnesh01/32/14597_2.png) [@yagnesh01](https://community.jupiter.money/u/yagnesh01)\
**Post date:** [26 July 2023 11:44 UTC](https://community.jupiter.money/t/not-able-create-account-with-my-mobile-number/47954/2 "2023-07-26T11:44:33Z")

</div>

This seems to an issue with iOS devices. Please record a video and send it to the support team at the following email - support@jupiter.money

---

<div class="post-metadata">

**Author:** ![Shawnpinto](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/shawnpinto/32/7656_2.png) [@Shawnpinto](https://community.jupiter.money/u/Shawnpinto)\
**Post date:** [26 July 2023 13:15 UTC](https://community.jupiter.money/t/not-able-create-account-with-my-mobile-number/47954/3 "2023-07-26T13:15:17Z")

</div>

@sankum11 The video recording would help! I hope you’ve connected with the support team.