# Need to access my Jupiter account from US

**URL:** <https://community.jupiter.money/t/need-to-access-my-jupiter-account-from-us/37327>\
**Category:** Help\
**Created:** [22 September 2022 21:27 UTC](https://community.jupiter.money/t/need-to-access-my-jupiter-account-from-us/37327 "2022-09-22T21:27:51Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Nirupama\_Srinivas](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/nirupama_srinivas/32/4486_2.png) [@Nirupama\_Srinivas](https://community.jupiter.money/u/Nirupama_Srinivas)\
**Post date:** [22 September 2022 21:27 UTC](https://community.jupiter.money/t/need-to-access-my-jupiter-account-from-us/37327/1 "2022-09-22T21:27:51Z")

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Hi,  
Im currently in the US right now. I can receive SMS but am not able to send SMS. I need to access my jupiter account. Can you please help either receive my OTP on sms or email?  
This is urgent

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**Author:** ![Nirupama\_Srinivas](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/nirupama_srinivas/32/4486_2.png) [@Nirupama\_Srinivas](https://community.jupiter.money/u/Nirupama_Srinivas)\
**Post date:** [23 September 2022 05:22 UTC](https://community.jupiter.money/t/need-to-access-my-jupiter-account-from-us/37327/3 "2022-09-23T05:22:42Z")

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Hi,  
I replied on the thread before. My money is also in pots and am not able to transfer it.

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**Author:** ![Ajaatha\_Shathru](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/ajaatha_shathru/32/4774_2.png) [@Ajaatha\_Shathru](https://community.jupiter.money/u/Ajaatha_Shathru)\
**Post date:** [23 September 2022 05:46 UTC](https://community.jupiter.money/t/need-to-access-my-jupiter-account-from-us/37327/4 "2022-09-23T05:46:29Z")

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Hey Nirupama,

We understand the gravity of the situation. We were also able to locate the queries raised by you earlier via other platforms. We have a couple of updates regarding the status of your debit card. Although you have relocated permanently, there’s still a way to liquidate the funds in your account (including POTS account). We request you to continue engaging with us on the other thread as a lot of callouts need to be addressed.

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**Author:** ![Nirupama\_Srinivas](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/nirupama_srinivas/32/4486_2.png) [@Nirupama\_Srinivas](https://community.jupiter.money/u/Nirupama_Srinivas)\
**Post date:** [23 September 2022 05:57 UTC](https://community.jupiter.money/t/need-to-access-my-jupiter-account-from-us/37327/5 "2022-09-23T05:57:56Z")

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Okay, please let me know what you need from my side

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**Author:** ![Bridget\_Sabu](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/bridget_sabu/32/4126_2.png) [@Bridget\_Sabu](https://community.jupiter.money/u/Bridget_Sabu)\
**Post date:** [23 September 2022 06:24 UTC](https://community.jupiter.money/t/need-to-access-my-jupiter-account-from-us/37327/6 "2022-09-23T06:24:21Z")

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We will elaborate on the specifics over the email initiated. We shall make sure that your issue is being addressed at the earliest. Don’t worry!

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**Author:** ![Ashwani\_yadav](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/ashwani_yadav/32/11023_2.png) [@Ashwani\_yadav](https://community.jupiter.money/u/Ashwani_yadav)\
**Post date:** [24 October 2022 11:31 UTC](https://community.jupiter.money/t/need-to-access-my-jupiter-account-from-us/37327/7 "2022-10-24T11:31:14Z")

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Hii