# Need help onboarding

**URL:** <https://community.jupiter.money/t/need-help-onboarding/54653>\
**Category:** Help\
**Created:** [27 February 2025 05:53 UTC](https://community.jupiter.money/t/need-help-onboarding/54653 "2025-02-27T05:53:05Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![sush](https://avatars.discourse-cdn.com/v4/letter/s/eb8c5e/32.png) [@sush](https://community.jupiter.money/u/sush)\
**Post date:** [27 February 2025 05:53 UTC](https://community.jupiter.money/t/need-help-onboarding/54653/1 "2025-02-27T05:53:05Z")

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Hi,

While onboarding, it doesn’t allow me to open savings account. The mobile number which I’m using for registering on Jupiter is already linked to my Aadhaar but still it gives error “Mobile number not linked to Aadhaar”.

 ![IMG_7688](https://us1.discourse-cdn.com/flex020/uploads/jupiter/original/3X/2/6/2646e1711127bb51876ccec86a05d00835b09bed.png)

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**Author:** ![Nikita\_Saha](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/nikita_saha/32/29597_2.png) [@Nikita\_Saha](https://community.jupiter.money/u/Nikita_Saha)\
**Post date:** [27 February 2025 06:57 UTC](https://community.jupiter.money/t/need-help-onboarding/54653/2 "2025-02-27T06:57:37Z")

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Hello Sushmita, we understand your concern and sincerely apologize for the inconvenience caused. Please be assured that we are here to assist you. We will connect with you via direct message shortly.

Thank you

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**Author:** ![Rudy\_22](https://avatars.discourse-cdn.com/v4/letter/r/3bc359/32.png) [@Rudy\_22](https://community.jupiter.money/u/Rudy_22)\
**Post date:** [3 March 2025 04:47 UTC](https://community.jupiter.money/t/need-help-onboarding/54653/3 "2025-03-03T04:47:30Z")

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I’m facing the same issue, hope someone from the jupiter team helps me.

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**Author:** ![Kevi\_Chizo](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/kevi_chizo/32/18656_2.png) [@Kevi\_Chizo](https://community.jupiter.money/u/Kevi_Chizo)\
**Post date:** [3 March 2025 04:56 UTC](https://community.jupiter.money/t/need-help-onboarding/54653/4 "2025-03-03T04:56:05Z")

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Hello Rudranil! We sincerely apologize for any inconvenience this may have caused. Please rest assured that our team is here to assist you and address your concerns as quickly as possible. One of our representatives will be reaching out to you via direct message shortly to provide further support and resolve the issue.

Thank you for your patience and understanding.