# My account is freez

**URL:** <https://community.jupiter.money/t/my-account-is-freez/58396>\
**Category:** Help\
**Created:** [14 June 2026 06:33 UTC](https://community.jupiter.money/t/my-account-is-freez/58396 "2026-06-14T06:33:36Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Aishwarya\_Pratapure](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/aishwarya_pratapure/32/34689_2.png) [@Aishwarya\_Pratapure](https://community.jupiter.money/u/Aishwarya_Pratapure)\
**Post date:** [14 June 2026 06:33 UTC](https://community.jupiter.money/t/my-account-is-freez/58396/1 "2026-06-14T06:33:36Z")

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Dear Sir/Madam,

My account has been blocked without any reason please look into it and resolve the issue as soon as possible.l am unable to withdraw any money from my account.Please do the needful at the earliest.

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**Author:** ![rkp](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/rkp/32/29246_2.png) [@rkp](https://community.jupiter.money/u/rkp)\
**Post date:** [14 June 2026 06:34 UTC](https://community.jupiter.money/t/my-account-is-freez/58396/2 "2026-06-14T06:34:22Z")

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You need to write to cybercare@jupiter.money and they will assist.

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**Author:** ![Aishwarya\_Pratapure](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/aishwarya_pratapure/32/34689_2.png) [@Aishwarya\_Pratapure](https://community.jupiter.money/u/Aishwarya_Pratapure)\
**Post date:** [15 June 2026 10:55 UTC](https://community.jupiter.money/t/my-account-is-freez/58396/3 "2026-06-15T10:55:32Z")

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No one is responding

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**Author:** ![rkp](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/rkp/32/29246_2.png) [@rkp](https://community.jupiter.money/u/rkp)\
**Post date:** [15 June 2026 10:56 UTC](https://community.jupiter.money/t/my-account-is-freez/58396/4 "2026-06-15T10:56:07Z")

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Please share your customer service number.

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**Author:** ![Neha\_Kanwal](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/neha_kanwal/32/30363_2.png) [@Neha\_Kanwal](https://community.jupiter.money/u/Neha_Kanwal)\
**Post date:** [16 June 2026 06:30 UTC](https://community.jupiter.money/t/my-account-is-freez/58396/5 "2026-06-16T06:30:18Z")

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@Aishwarya_Pratapure Please DM your registered mobile number

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**Author:** ![Aishwarya\_Pratapure](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/aishwarya_pratapure/32/34689_2.png) [@Aishwarya\_Pratapure](https://community.jupiter.money/u/Aishwarya_Pratapure)\
**Post date:** [16 June 2026 06:30 UTC](https://community.jupiter.money/t/my-account-is-freez/58396/6 "2026-06-16T06:30:34Z")

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8655055086 please unfreeze my account or close my account