# Mobile number binding issue **URL:** \ **Category:** Help\ **Created:** [11 April 2023 04:10 UTC](https://community.jupiter.money/t/mobile-number-binding-issue/45155 "2023-04-11T04:10:17Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Surojit\_Ghosh](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/surojit_ghosh/32/19406_2.png) [@Surojit\_Ghosh](https://community.jupiter.money/u/Surojit_Ghosh)\ **Post date:** [11 April 2023 04:10 UTC](https://community.jupiter.money/t/mobile-number-binding-issue/45155/1 "2023-04-11T04:10:17Z")
I have a request to the Jupiter team.I have already made this request before from their help section but the problem is not resolved. Now the problem is that the mobile number I am using is in jupiter is my mother’s number.I joined jupiter in May 2022 since then I am using jupiter on my mother’s number but now I have to return my mother’s number. Now the thing is that I want to transfer my jupiter account to this number which I am currently using. Previous year I have logged in Jupiter with my current number casually but I have not opened any account when I have logged into jupiter with this number before. So whenever i try to change my number it shows’ this number is already linked with another account’. A few days ago when I contacted the support team finally after much discussion they replied me that this number is binding with their server so they can’t help me.Now I request them to look into this device binding issue.Then I can change my mobile number. Otherwise maybe i have to close my account. @Shawnpinto ---
**Author:** ![Surojit\_Ghosh](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/surojit_ghosh/32/19406_2.png) [@Surojit\_Ghosh](https://community.jupiter.money/u/Surojit_Ghosh)\ **Post date:** [11 April 2023 04:17 UTC](https://community.jupiter.money/t/mobile-number-binding-issue/45155/2 "2023-04-11T04:17:10Z")
For some days there is a lot of discussion in the community about ‘debit card’ charges,It has nothing to do with my mobile number change but I am saying, how connected I am with jupiter.I have a fixed deposit of 50k, a super pot of 5k, around 2-3k in normal account, I have an autopay in Disney plus hotstar subscription with debit card, NACH mandate in groww. About 2000-3000 is spent every month on Flipkart, fuel transaction.It adds a little bit to your business. I also don’t want to close this jupiter account.So my request is please help in any way in this mobile number change issue, otherwise I may have to close my account because sim is in my mother’s phone so problem to get OTP, can’t do upi transaction. ---
**Author:** ![Surojit\_Ghosh](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/surojit_ghosh/32/19406_2.png) [@Surojit\_Ghosh](https://community.jupiter.money/u/Surojit_Ghosh)\ **Post date:** [11 April 2023 04:25 UTC](https://community.jupiter.money/t/mobile-number-binding-issue/45155/3 "2023-04-11T04:25:02Z")
And i know that if i have an investment account with jupiter ( including fd) i can’t change mobile number. But previously when i requested then I don’t have any investment like fd. If they unbind my current number then I’ll break fd , change my number then again I’ll book fd. And I’ll send contact details in DM of their executive. ---
**Author:** ![Devansh\_Bartwal](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/devansh_bartwal/32/13133_2.png) [@Devansh\_Bartwal](https://community.jupiter.money/u/Devansh_Bartwal)\ **Post date:** [11 April 2023 05:27 UTC](https://community.jupiter.money/t/mobile-number-binding-issue/45155/4 "2023-04-11T05:27:29Z")
Have you raised a ticket for the same? @Shawnpinto might help you with this. ---
**Author:** ![Shawnpinto](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/shawnpinto/32/7656_2.png) [@Shawnpinto](https://community.jupiter.money/u/Shawnpinto)\ **Post date:** [11 April 2023 05:28 UTC](https://community.jupiter.money/t/mobile-number-binding-issue/45155/5 "2023-04-11T05:28:51Z")
We’ve picked this up. :blob_thanks: The team has connected with Surojit through DMs. It’s being looked into 🔍 ---
**Author:** ![Surojit\_Ghosh](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/surojit_ghosh/32/19406_2.png) [@Surojit\_Ghosh](https://community.jupiter.money/u/Surojit_Ghosh)\ **Post date:** [11 April 2023 06:45 UTC](https://community.jupiter.money/t/mobile-number-binding-issue/45155/6 "2023-04-11T06:45:05Z")
Problem not solved but thanks for picking up this request. ---
**Author:** ![system](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/system/32/17131_2.png) [@system](https://community.jupiter.money/u/system)\ **Post date:** [12 April 2023 06:45 UTC](https://community.jupiter.money/t/mobile-number-binding-issue/45155/7 "2023-04-12T06:45:42Z")
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