# Kyc inquiry

**URL:** <https://community.jupiter.money/t/kyc-inquiry/49967>\
**Category:** QnA\
**Created:** [10 February 2024 09:58 UTC](https://community.jupiter.money/t/kyc-inquiry/49967 "2024-02-10T09:58:49Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Kingsiymoses](https://avatars.discourse-cdn.com/v4/letter/k/aeb1de/32.png) [@Kingsiymoses](https://community.jupiter.money/u/Kingsiymoses)\
**Post date:** [10 February 2024 09:58 UTC](https://community.jupiter.money/t/kyc-inquiry/49967/1 "2024-02-10T09:58:49Z")

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Even after completing kyc ,it’s saying that my account is gonna be blocked because I didn’t do KYC .

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**Author:** ![Bhoomika\_Gowda](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/bhoomika_gowda/32/4091_2.png) [@Bhoomika\_Gowda](https://community.jupiter.money/u/Bhoomika_Gowda)\
**Post date:** [10 February 2024 10:00 UTC](https://community.jupiter.money/t/kyc-inquiry/49967/2 "2024-02-10T10:00:50Z")

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Hello,

We hear your concern. We are connecting with you via DM to have this addressed for you. Thank you.

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**Author:** ![Likith08](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/likith08/32/23037_2.png) [@Likith08](https://community.jupiter.money/u/Likith08)\
**Post date:** [20 February 2024 06:39 UTC](https://community.jupiter.money/t/kyc-inquiry/49967/3 "2024-02-20T06:39:34Z")

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Even for me its the same

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**Author:** ![yagnesh01](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/yagnesh01/32/14597_2.png) [@yagnesh01](https://community.jupiter.money/u/yagnesh01)\
**Post date:** [20 February 2024 07:11 UTC](https://community.jupiter.money/t/kyc-inquiry/49967/4 "2024-02-20T07:11:37Z")

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@Likith08 please ensure this is reported to the support team via email - support@jupiter.money. This will ensure a ticket is assigned to your case and tracked to closure.

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**Author:** ![dhanesh\_babu](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/dhanesh_babu/32/23106_2.png) [@dhanesh\_babu](https://community.jupiter.money/u/dhanesh_babu)\
**Post date:** [22 February 2024 08:22 UTC](https://community.jupiter.money/t/kyc-inquiry/49967/5 "2024-02-22T08:22:03Z")

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My account was blocked due kyc incomplete date over ,now I want to reopen and complete kyc , please tell solution for my problem

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**Author:** ![safwan.ahmed](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/safwan.ahmed/32/18307_2.png) [@safwan.ahmed](https://community.jupiter.money/u/safwan.ahmed)\
**Post date:** [22 February 2024 09:20 UTC](https://community.jupiter.money/t/kyc-inquiry/49967/6 "2024-02-22T09:20:42Z")

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Hello Dhanesh,

We hear your concern. Your account has been permanently closed due to non-completion of full KYC. This closure aligns with RBI guidelines, which mandate the closure of half KYC accounts after a validity period of 365 days (1 year).

Regarding the re-opening of your account, we currently do not offer this feature. However, we are actively exploring alternatives, and you will be promptly notified once such an option becomes available.

We apologize for any inconvenience this may have caused. Your patience and support are sincerely appreciated.

Thank you.