# KYC error - Homepage

**URL:** <https://community.jupiter.money/t/kyc-error-homepage/46237>\
**Category:** Bug hunters\
**Created:** [15 May 2023 11:07 UTC](https://community.jupiter.money/t/kyc-error-homepage/46237 "2023-05-15T11:07:03Z")\
**Posts on this page:** 6\
**Page:** 1

<div class="post-metadata">

**Author:** ![Sunny\_Kothari](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/sunny_kothari/32/16251_2.png) [@Sunny\_Kothari](https://community.jupiter.money/u/Sunny_Kothari)\
**Post date:** [15 May 2023 11:07 UTC](https://community.jupiter.money/t/kyc-error-homepage/46237/1 "2023-05-15T11:07:03Z")

</div>

![IMG-20230515-WA0001~2](https://us1.discourse-cdn.com/flex020/uploads/jupiter/original/3X/f/5/f5c586be32c38049fe2753553f752e7e4535f617.jpeg)

Repeatedly getting this error despite having completed my KYC.

---

<div class="post-metadata">

**Author:** ![yagnesh01](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/yagnesh01/32/14597_2.png) [@yagnesh01](https://community.jupiter.money/u/yagnesh01)\
**Post date:** [15 May 2023 11:16 UTC](https://community.jupiter.money/t/kyc-error-homepage/46237/2 "2023-05-15T11:16:11Z")

</div>

@Sunny_Kothari please report this via the support channel. It is a bug.

---

<div class="post-metadata">

**Author:** ![razack](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/razack/32/23790_2.png) [@razack](https://community.jupiter.money/u/razack)\
**Post date:** [15 May 2023 11:17 UTC](https://community.jupiter.money/t/kyc-error-homepage/46237/3 "2023-05-15T11:17:41Z")

</div>

Dear @Sunny_Kothari, it is advisable to search the community for similar posts or topics before creating a new one. By joining existing discussions, you can contribute your thoughts and raise any specific issues within those threads (only if it’s not closed, if closed you can find solutions over there and can proceed accordingly).

> [@Prompt to complete KYC even if the KYC is completed](https://community.jupiter.money/t/prompt-to-complete-kyc-even-if-the-kyc-is-completed/41693):
>
> I have completed full KYC (VKYC done) for my account. Yet I receive a prompt every week to complete the KYC. This needs to be looked into to ensure users with full KYC don’t receive these prompts

> [@Issue with KYC](https://community.jupiter.money/t/issue-with-kyc/46029):
>
> Hi, Yesterday I did Video KYC and today it’s verified. But I am still getting complete KYC message on the home screen. Please help me solve the problem.

---

<div class="post-metadata">

**Author:** ![Sunny\_Kothari](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/sunny_kothari/32/16251_2.png) [@Sunny\_Kothari](https://community.jupiter.money/u/Sunny_Kothari)\
**Post date:** [15 May 2023 11:22 UTC](https://community.jupiter.money/t/kyc-error-homepage/46237/4 "2023-05-15T11:22:50Z")

</div>

Thanks will do. I tried looking for a similar issue, but was not able to find anything. Will definitely take more time out to find issues.

Sorry.

---

<div class="post-metadata">

**Author:** ![Shawnpinto](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/shawnpinto/32/7656_2.png) [@Shawnpinto](https://community.jupiter.money/u/Shawnpinto)\
**Post date:** [15 May 2023 11:25 UTC](https://community.jupiter.money/t/kyc-error-homepage/46237/5 "2023-05-15T11:25:40Z")

</div>

It’s okay! :blob_thanks:  
This shouldn’t happen, and it seems user-specific.

You can raise this with the support team through in app chat/email. We’ll take it forward from there.

---

<div class="post-metadata">

**Author:** ![system](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/system/32/17131_2.png) [@system](https://community.jupiter.money/u/system)\
**Post date:** [16 May 2023 11:26 UTC](https://community.jupiter.money/t/kyc-error-homepage/46237/6 "2023-05-16T11:26:21Z")

</div>

This topic was automatically closed 24 hours after the last reply. New replies are no longer allowed.