# Jupiter freezed my amount **URL:** \ **Category:** Help\ **Created:** [20 June 2026 10:43 UTC](https://community.jupiter.money/t/jupiter-freezed-my-amount/58465 "2026-06-20T10:43:04Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![G\_SHARATH\_CHANDRA\_RE](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/g_sharath_chandra_re/32/34767_2.png) [@G\_SHARATH\_CHANDRA\_RE](https://community.jupiter.money/u/G_SHARATH_CHANDRA_RE)\ **Post date:** [20 June 2026 10:43 UTC](https://community.jupiter.money/t/jupiter-freezed-my-amount/58465/1 "2026-06-20T10:43:04Z")
Hello team Please unfreeze my amount, i need money to pay someone, its urgent 😭 🙏 Mailed Support@jupiter.money fraudoperations@jupiter.money cybercare@jupiter.money No response from them Tried calling over phone no response Please check and resolve my issue. Its very frustrating 😕 ---
**Author:** ![rkp](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/rkp/32/29246_2.png) [@rkp](https://community.jupiter.money/u/rkp)\ **Post date:** [20 June 2026 10:44 UTC](https://community.jupiter.money/t/jupiter-freezed-my-amount/58465/2 "2026-06-20T10:44:29Z")
Please understand account freeze are not added by us and by the bank for specific reasons like unusual activity and law enforcement agency complaints etc. Since you have written to us already, you would have a customer service ticket number, please share it with @Neha_Kanwal and she will get it checked. ---
**Author:** ![Neha\_Kanwal](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/neha_kanwal/32/30363_2.png) [@Neha\_Kanwal](https://community.jupiter.money/u/Neha_Kanwal)\ **Post date:** [22 June 2026 06:23 UTC](https://community.jupiter.money/t/jupiter-freezed-my-amount/58465/3 "2026-06-22T06:23:18Z")
To assist you better, kindly share your registered email address or mobile number with us via direct message (DM). ---
**Author:** ![G\_SHARATH\_CHANDRA\_RE](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/g_sharath_chandra_re/32/34767_2.png) [@G\_SHARATH\_CHANDRA\_RE](https://community.jupiter.money/u/G_SHARATH_CHANDRA_RE)\ **Post date:** [22 June 2026 06:45 UTC](https://community.jupiter.money/t/jupiter-freezed-my-amount/58465/4 "2026-06-22T06:45:40Z")
Hello There is no customer service ticket number in mail thread, could you please check at your end. Also, i have shared my number and mail id to Neha in DM. If you need any other information im available. Thanks. ---
**Author:** ![Neha\_Kanwal](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/neha_kanwal/32/30363_2.png) [@Neha\_Kanwal](https://community.jupiter.money/u/Neha_Kanwal)\ **Post date:** [25 June 2026 09:07 UTC](https://community.jupiter.money/t/jupiter-freezed-my-amount/58465/5 "2026-06-25T09:07:28Z")
Your account details have been forwarded to our partner bank for review. Once we receive the update, we will update you accordingly. Please allow us 24–48 hours for further communication on this matter. ---
**Author:** ![Polastine\_Sangma](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/polastine_sangma/32/34830_2.png) [@Polastine\_Sangma](https://community.jupiter.money/u/Polastine_Sangma)\ **Post date:** [25 June 2026 10:42 UTC](https://community.jupiter.money/t/jupiter-freezed-my-amount/58465/6 "2026-06-25T10:42:02Z")
My account freeze please help me ---
**Author:** ![rkp](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/rkp/32/29246_2.png) [@rkp](https://community.jupiter.money/u/rkp)\ **Post date:** [25 June 2026 10:42 UTC](https://community.jupiter.money/t/jupiter-freezed-my-amount/58465/7 "2026-06-25T10:42:16Z")
Please write to cybercare@jupiter.money ---
**Author:** ![G\_SHARATH\_CHANDRA\_RE](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/g_sharath_chandra_re/32/34767_2.png) [@G\_SHARATH\_CHANDRA\_RE](https://community.jupiter.money/u/G_SHARATH_CHANDRA_RE)\ **Post date:** [25 June 2026 10:46 UTC](https://community.jupiter.money/t/jupiter-freezed-my-amount/58465/8 "2026-06-25T10:46:52Z")
Hello neha, Its been 5 days, iam waiting for your update. Please share the resolution asap Thanks ---
**Author:** ![G\_SHARATH\_CHANDRA\_RE](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/g_sharath_chandra_re/32/34767_2.png) [@G\_SHARATH\_CHANDRA\_RE](https://community.jupiter.money/u/G_SHARATH_CHANDRA_RE)\ **Post date:** [27 June 2026 08:53 UTC](https://community.jupiter.money/t/jupiter-freezed-my-amount/58465/9 "2026-06-27T08:53:09Z")
Thank you for the resolution, 🥰 ---
**Author:** ![Sam\_Mehra](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/sam_mehra/32/28847_2.png) [@Sam\_Mehra](https://community.jupiter.money/u/Sam_Mehra)\ **Post date:** [27 June 2026 08:53 UTC](https://community.jupiter.money/t/jupiter-freezed-my-amount/58465/10 "2026-06-27T08:53:44Z")
Mera to one lakh freze kr diya hai is bank ne na call lgta hai na mail ka response na kuch bekar bank hai ye ---
**Author:** ![rkp](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/rkp/32/29246_2.png) [@rkp](https://community.jupiter.money/u/rkp)\ **Post date:** [27 June 2026 08:54 UTC](https://community.jupiter.money/t/jupiter-freezed-my-amount/58465/11 "2026-06-27T08:54:55Z")
Please write to cybercare@jupiter.money. Our communication channels and escalation matrix are clearly detailed on the app and over a website. @Neha_Kanwal - Please assist once the details have been shared over an email.