# Jupiter Debit Card Charges **URL:** \ **Category:** Feedback & Ideas\ **Tags:** debit-card\ **Created:** [26 March 2023 07:23 UTC](https://community.jupiter.money/t/jupiter-debit-card-charges/44719 "2023-03-26T07:23:02Z")\ **Posts on this page:** 1\ **Showing post:** 92
**Author:** ![kirankiran10333](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/kirankiran10333/32/14334_2.png) [@kirankiran10333](https://community.jupiter.money/u/kirankiran10333)\ **Post date:** [6 April 2023 16:54 UTC](https://community.jupiter.money/t/jupiter-debit-card-charges/44719/92 "2023-04-06T16:54:09Z")
Initially, I was like you using Jupiter as my primary bank > [@Not received jewels](https://community.jupiter.money/t/not-received-jewels/44763): > > I had booked an LPG cylinder in mobikwik, using Jupiter debit card. I had paid rs15 from mobikwik wallet and remaining balance rs1138 using Jupiter debit card in mobikwik app. I haven’t received any jewels for this. ![IMG\_20230324\_140010|225x500] (upload://wcJkZtvljXzhpdDZTFm7A2dsacz.jpeg) Jupiter customer service explained me that," if we use some amount from any wallet + Jupiter debit card to pay a bill, it will not eligible for jewels as the balance amount is firstly added to wallet (which … > [@Bug in "auto pay" section](https://community.jupiter.money/t/bug-in-auto-pay-section/44672): > > I had set up, auto debit for a insurance premium, which is successful. But, customer care person mentioned that no such mandate is there to my account and said If at all the mandate is successful, it will be shown in “auto pay” section. It’s not shown there. Because of this, I assumed mandate has been failed and maintained less balance. Later, charges has been levied on my account for “NACH Return”. I raised a ticket and asked the same customer care person, she asked me to wait for some time, Af… After above two experiences, I changed my opinion and understood that Jupiter have to develop a lot. Especially in terms and conditions of 1% cashback (only reason for using Jupiter/Jupiter debit card and maintaining NRV of 10k) which are no where available to read and understand even Jupiter customer care also not aware (once go through 1st link) and bugs where sometimes, users(like you and me) have to pay some price because of a bug in the Jupiter app (once go through 2nd link). I am not asking you to change your mind, but you should be aware of this. Else, you may end up like me. --- _[View the full topic](https://community.jupiter.money/t/jupiter-debit-card-charges/44719)._