# Jupiter application locked 

**URL:** <https://community.jupiter.money/t/jupiter-application-locked/58602>\
**Category:** Help\
**Created:** [30 June 2026 07:03 UTC](https://community.jupiter.money/t/jupiter-application-locked/58602 "2026-06-30T07:03:20Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Saiprasad\_Sawant](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/saiprasad_sawant/32/34887_2.png) [@Saiprasad\_Sawant](https://community.jupiter.money/u/Saiprasad_Sawant)\
**Post date:** [30 June 2026 07:03 UTC](https://community.jupiter.money/t/jupiter-application-locked/58602/1 "2026-06-30T07:03:20Z")

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Hi my Jupiter application is locked even after insert correct MPIN. Reset also not working debit card verification as well as face verification not working.

Please do the needful.

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**Author:** ![rkp](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/rkp/32/29246_2.png) [@rkp](https://community.jupiter.money/u/rkp)\
**Post date:** [30 June 2026 07:04 UTC](https://community.jupiter.money/t/jupiter-application-locked/58602/2 "2026-06-30T07:04:20Z")

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Please reach out to customer support team. If you have already done that, share the ticket number and @Bridget_Sabu can help.